We are seeking a highly organized, fast-paced individual to join our team as a Dispatcher. This energetic role will directly impact several of our key performance indicators (KPIs) by improving efficiency, reducing delays, and ensuring tasks are completed accurately and on time.

The Dispatcher will work closely with the Installations Manager, Comfort Advisors and Head of Operations and provide essential support across multiple areas, including dispatching, HVAC and Electrical installations coordination, invoicing, and floating support for other departments as needed.

Key Responsibilities
Dispatch Support:

Assist with daily scheduling and coordination of installs and sales appointments, ensuring technicians are efficiently dispatched based on geography, skillset, and priority level.
Installs Coordination:

Order, track, and organize installs to minimize delays and ensure technicians have what they need to complete jobs successfully.
Floater Role:

Provide backup and support to other departments as required, maintaining flexibility and a strong understanding of interdepartmental processes.
Communication:

Maintain clear and skilled communication between customers, technicians, and office staff to ensure a seamless service experience.
Administrative Tasks:

Support documentation, data entry,



and follow-up tasks to help maintain smooth daily operations within the service department.

Qualifications
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
High typing speed (WPM) with attention to detail and accuracy
Excellent communication and problem-solving skills
Proficiency with office software and dispatching systems (ServiceTitan experience considered an asset)
Team player with a proactive, positive attitude and willingness to learn
Previous experience in dispatching, service coordination, or administrative support is an asset but not required

Why Join Us

This position offers an opportunity to grow within a supportive and cooperative environment. You’ll play a key role in improving operational efficiency and contributing to the company’s success across multiple departments.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Vision care

Work Location: In person

📌 Dispatcher Chatham Kent (Chatham-Kent)
🏢 Postma Heatingoling
📍 Chatham-Kent