About Variablegrid Adaptive Power Inc.

Variablegrid is a Canadian EV charging infrastructure company that builds and manages EV charger networks with intelligent power management systems for residential multi-family and single family homes. We work with property managers, stratas, home owners, and organizations to deploy scalable, reliable charging solutions in challenging environments like single family home, multi-family parkades and some commercial buildings.

About the Role

We're looking for a Bilingual Technical Support Specialist to join our team. You'll be the frontline support for our customers and field technicians, troubleshooting EV charging equipment, networking issues, and power management systems. This role requires strong technical aptitude, excellent communication skills in both English and French, and the ability to work through complex problems methodically.

What You'll Do
Provide technical support to customers, site operators, and field technicians via phone, email, and ticketing systems
Troubleshoot EV charger connectivity issues, including OCPP communication, network configuration, and power management faults
Guide customers through charger operation, mobile app usage, and account setup




Escalate hardware failures and coordinate with field service teams for in office repairs
Document issues and resolutions in our support system (Zoho Desk)
Contribute to knowledge base articles and support documentation in both English and French
Participate in on-call rotation for after-hours critical support

Requirements
Fluent in English and French (spoken and written)
2+ years of experience in technical support, IT helpdesk, or a related field
Comfortable troubleshooting networking concepts (IP addressing, DHCP, DNS, WiFi, cellular connectivity)
Experience with ticketing systems and CRM tools
Strong problem-solving skills and ability to explain technical concepts to non-technical users
Self-motivated and able to work independently in a remote setting

Nice to Have
Experience with EV charging equipment or OCPP protocol
Background in electrical systems or industrial equipment
Familiarity with IoT devices and mesh networking
Experience with Zoho products (Desk, CRM)

Job Types: Full time, Permanent

Pay: $60,000.00-$90,000.00 per year

Advantages:
Casual dress
Extended health care
Paid time off
Work from home

Work Location: In person

📌 Technical Support Specialist Bilingual Toronto (Canada)
🏢 Variablegrid Adaptive Power
📍 Canada