Call Center Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost booked calls and practice outbound calling.
Be qualified and establish customer rapport, encouraging repeat business.
Adhere to the company's plan to resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.

Your skill set.
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow through abilities.
Strong verbal and written communications
Ability to build trust and and demonstrate empathy.




Personality that blends well with a fast-paced , goal driven environment.
Competitive individual contributor who also loves to win as a team.

Job Types: Permanent, Full-time

Pay: $27.00-$32.00 per hour

Perks:
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Vision care

Ability to commute/relocate:
Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Kelowna
🏢 Blair Plumbing Heating and Air Conditioning
📍 Kelowna