Drive risk management initiatives as a Manager of Operational Resilience with American Express. This role emphasizes cross-market relations and effective incident management while supporting Canada's Legal Entity governance.

As a pivotal member of the ICS Control Management team, you will leverage your expertise in operational risk management to enhance the operational resilience framework. This position requires hands-on experiences, such as CBS mapping, scenario testing, and stakeholder engagement across various regions.

Successfully collaborating with senior leaders and risk committees is essential for ensuring robust control settings.

Key Responsibilities:
Create mapping for Critical Business Functions dependency
Plan CBS scenario tests and resilience exercises




Develop Operational Resiliency documentation annually
Update stakeholders on program activities and enhancements
Cultivate robust relationships across international teams

Requirements:
3+ years in operational risk management
Background in operational resilience or business continuity
Proficient in CBS mapping and incident management
Solid coordination and communication skills
Analytical mindset for evaluating risk scenarios

Elevate operational risk management strategies while enhancing governance frameworks as part of American Express's focused team.
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📌 Manager, Operational Resilience At American Express Toronto
🏢 American Express
📍 Toronto