Customer Success Manager
Location: Sudbury, ON (some travel required)
Company: LoopX
Date posted: April 14, 2026

About LoopX
LoopX is a Canadian technology company developing AI-based systems that improve safety and productivity in the mining industry. Our solutions are deployed on both mobile equipment and stationary infrastructure, helping mining operations work more safely and efficiently.

Role Overview
This role is responsible for ensuring successful deployment and ongoing use of LoopX systems at customer sites. Focus is on coordinating deployments, supporting customers in the field, and making sure systems are working as expected and delivering value. Works closely with field and engineering teams to resolve issues and improve overall system performance.

Responsibilities

· Coordinate system deployments including shipment, installation, and commissioning

· Work directly with field engineers and customer site teams during deployments

· Track progress, issues, and risks across active deployments

· Ensure issues are resolved quickly with minimal impact to operations

· Act as the main point of contact for customers after deployment

· Support onboarding, training, and day-to-day system use





· Ensure customers are using the system effectively and getting value

· Capture feedback from the field, including operational challenges and user experience

· Work with engineering and product teams to drive improvements

· Develop case studies and summaries from successful deployments

Requirements

· 5+ years experience in mining, field operations, or industrial environments

· Robust coordination and communication skills in field environments

· Hands-on, problem-solving mindset with ability to manage real-world issues

· Experience working directly with customers and site personnel

· Based in or willing to relocate to Sudbury, ON

· Willingness to travel frequently to mine sites

· Valid driver’s license

· French is an asset, especially for supporting clients in Québec and bilingual regions

What Success Looks Like

· Deployments completed on time with minimal issues

· Problems identified and resolved quickly

· Customers actively using and relying on the system

· Explicit feedback driving improvements to the product

Job Type: Full time
Work Location: In person

Pay: $84,000.00-$150,000.00 per year

Work Location: In person

📌 Customer Success Manager Greater Sudbury (Canada)
🏢 LoopX
📍 Canada