Sales Quality Assurance Specialist

Location: Mississauga, ON (Hybrid) | Salary: $45,000/year | Contract: 1-Year (Maternity Leave Coverage)

TELUS' premier vendor partner is excited to offer a rewarding opportunity for experienced quality assurance specialists to join our Mississauga-based team. This is more than just a QA job. It's a stepping stone toward leadership, skill development, and long-term success in a vibrant professional environment.

Are you a detail-oriented professional with a passion for quality and continuous improvement?

We are looking for a Sales Quality Assurance Specialist to join our growing Mississauga-based team. As our team continues to grow, we're looking for someone who can help us maintain the highest standards of sales quality and compliance. This is not a role that manages product quality — it focuses on ensuring sales issues and escalations are handled appropriately.

What You'll Do (Working with our vendor partner)
Support the Operations Manager in communicating sales quality measurements, trends, best practices, and improvement opportunities to sales agents individually and in group settings
Monitor internal and external benchmarks to ensure sales procedures remain compliant
Assist with audits and investigations,



ensuring corrective actions and change controls are properly implemented
Compile and manage investigation files while tracking timely completion of corrective actions
Collaborate across departments to keep compliance requirements current
Maintain quality-related training programs and uphold confidentiality of sensitive information

What We're Looking For
Solid critical thinking skills and a passion for continuous improvement
Excellent attention to detail and accuracy
Comfort analyzing data in spreadsheets/databases
Proficiency with Word, Excel, and PowerPoint
High School Diploma or equivalent combination of education and experience
Flexibility and availability for evenings/weekends as needed for special calls or requests

What We Offer
Competitive salary of $45,000/year, plus bonus potential
Full-time, long-term professional opportunity
Adaptable hybrid work structure
Full training and mentorship from an experienced team
A supportive, growth-focused culture built on integrity, empowerment, and diversity

Ready To Join The Team? Submit your resume today. Only shortlisted candidates will be contacted.

Pay: From $45,000.00 per year

Work Location: Hybrid remote in Mississauga, ON

📌 Sales Quality Assurance Specialist Mississauga (Canada)
🏢 Telus
📍 Canada