Duties
We are looking for someone to join our team who has a flexible schedule that can work anywhere from 10am-8pm Monday-Friday. (Our operational hours change based on the season) *Please note: This is not a summer job, we are looking for someone who can work full time hours come September.

As a Customer Service Representative, you will be responsible for providing exceptional service to our patients as part of a specialty program team. Your duties will include:
Follow-up with customers through phone, text and/or email.
Answering incoming customer inquiries via phone, email, or chat
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Calling, screening and booking appointments
Acknowledging and resolving patient concerns
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.




Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide qualified customer support

Skills
To excel in this role, you should possess the following skills:
Excellent verbal and written communication skills in English
Proficiency in data entry and computer systems
Multilingual or bilingual abilities, particularly in French, are desirable
Strong customer service skills with the ability to empathize and provide solutions

If you are a motivated individual who enjoys interacting with customers and providing top-notch service, we would love to hear from you. Apply today to join our energetic team!

Pay: From $17.60 per hour

Benefits:
In office parking
Paid time off

Work Location: In person

📌 Customer Service Representative Oakville
🏢 Pharmex Direct
📍 Oakville