Job description:

Reporting directly to the Branch Manager the Customer Service Specialist objective is to provide exceptional customer service to all candidates and clients while supporting the service team in completing administrative tasks.

Responsibilities:
Assisting candidates with placements and answering of inquires related to working for Diversified Staffing Services
Answering and distribution of incoming calls
Timely response to email inquiries as required
Calling out to source available and current candidates
Data entry of current applicants and payroll within a corporate database
Basic interviewing of general application candidates
Sorting and filing of time cards and applications
Distribution of candidate rosters
General office duties and maintaining an organized work area
Full cycle candidate placement and customer follow up during off hour and weekend operations
Escalation of candidate or client inquires to the Branch Manager as required
Detailed entry of all activities,



job orders and timecards within CRM
Ensuring all temporary placements follow QSS processes and are recorded within CRM
Inventory control and management
Handling and escalating all on call procedures as required
Other duties as assigned

Relationships and Roles:
Maintain a working relationship with all Industrial Team members and Division Managers
Cross train Industrial service duties as per the Branch Manager

Job Specifications:
Be versatile to changes in work schedule
Be able to work evenings and weekends when needed
Skillful in the art of communication
Be able to work independently and within a team
Be well organized and accountable

We welcome all applications and thank you for applying, and will contact those candidates potentially suitable.

Pay: $17.00-$19.00 per hour

Work Location: In person

📌 Customer Service Representative Red Deer
🏢 Diversified Staffing Services
📍 Red Deer