We're a growing orthodontic practice looking for a warm, adaptable person to join us in a hybrid front desk and treatment coordinator role. As a newer practice, we're still building and refining how we do things, so you'll wear a few hats and help shape the role as we grow. You won't be expected to know everything on day one: what matters most is a genuine willingness to learn, a positive attitude, and real care for the people who walk through our door.

You'll be the first point of contact for our patients and families, and over time you'll grow into helping them understand and start their treatment. We'll train and support you every step of the way.

What you'll do

Front desk and reception:
Greet patients and families warmly and create a welcoming first impression
Answer and manage calls, emails, and voicemails
Schedule, confirm, and reschedule appointments and manage daily schedule flow
Check patients in and out and keep the reception area calm and organized
Maintain accurate patient records in the practice management system
Handle correspondence, including referral and consultation letters

Treatment coordination (with training):
Guide patients and families through treatment options, next steps, and what to expect
Present treatment plans, fees, and payment options in a clear, friendly way




Help patients feel confident and comfortable about starting treatment
Coordinate financial arrangements and follow up with prospective patients
Support the flow from first consultation to starting treatment

As we grow, the role will evolve, and there'll be room to take on more and develop recent skills.

What we're looking for
A genuine willingness to learn! This matters more to us than experience
Available to work on Saturdays
A warm, personable manner and real care for people
Strong communication and interpersonal skills
Good organization and attention to detail
Comfort adapting as things change in a growing practice
Reliability, professionalism, and a positive, can-do attitude
Mandarin or Cantonese speaker strongly preferred
Experience in reception, dental, sales, or customer service is a bonus, not a requirement

Why join us

You'll join a growing practice at an early, exciting stage, with real chance to shape your role and grow with us. If you're someone who loves working with people and wants to build something rewarding, we'd love to hear from you.

Pay: $22.00-$25.00 per hour

Advantages:
Flexible schedule
On-site parking

Work Location: In person

📌 Dental Receptionist/assistant Vancouver
🏢 Tsai Orthodontics
📍 Vancouver