Operations Coordinator — Production & Fulfillment — 12-Month Contract

Full-time | 12-month contract | 5 days per week | In-person

Toronto, Ontario

Start Date: November 2026

Salary: $50,000–$60,000 annually, depending on experience

About Wildcraft

Wildcraft is a Toronto-based natural skincare brand dedicated to creating high-quality, small-batch products using 100% natural ingredients, all at accessible price points. Our studio is located in Toronto’s West End, where we manufacture and fulfill everyday skincare essentials designed to support healthy, nourished skin.

We sell our products online and partner with retailers across Canada. As we continue to grow, we’re looking for a hands-on, adaptable team member to support our day-to-day operations across production, fulfillment and customer experience.

Position Summary

We’re looking for an Operations Coordinator — Production & Fulfillment to join the Wildcraft team on a full time, 12-month contract. This is an in-person position requiring 5 days per week on-site at our Toronto studio.

This is a varied, hands-on role that works across production, fulfillment, shipping & receiving, and customer service. Responsibilities will shift depending on the needs of the business — some days may be spent picking and packing ecommerce and wholesale orders, while others may involve receiving inventory, preparing shipments, supporting customers, or working alongside our production team to manufacture and package our small-batch skincare.

The role includes regular shipping and receiving responsibilities, including receiving skids of ingredients and packaging, safely moving materials using a pallet jack, organizing inventory, and preparing outgoing skids for our retail partners.

We’re looking for someone who is physically capable, comfortable with hands-on work, and enjoys being active throughout the day. Above all, you’re reliable, detail-oriented, friendly and willing to jump in wherever help is needed.

While this position is initially being hired as a 12-month contract, there may be an opportunity for a permanent position at the end of the contract depending on business needs and company growth.

Key Responsibilities

Fulfillment

- Pick, pack and prepare ecommerce and wholesale orders accurately and efficiently
- Use Shopify and Stallion to process orders,



create shipments and prepare shipping labels
- Follow established fulfillment procedures and daily shipping priorities
- Quality check products and flag any issues
- Coordinate pickups with shipping and courier partners
- Process customer returns and exchanges as needed

Shipping, Receiving & Inventory

- Receive incoming deliveries and skids of ingredients, packaging and supplies
- Safely use a manual pallet jack to move incoming and outgoing skids
- Organize incoming inventory and verify shipments for accuracy
- Build, wrap and prepare outgoing skids and larger wholesale orders for our retail partners
- Assist with inventory counts and monitor stock levels of finished products, packaging and production materials
- Keep receiving, storage and shipping areas organized and safe

Customer Service

- Respond to customer inquiries through our customer service channels in a friendly and timely manner
- Assist with order and shipping questions, returns and exchanges
- Answer product questions and provide product recommendations
- Assist with questions related to promotions, our loyalty program and other customer concerns
- Communicate recurring customer feedback or product concerns to the team

Production & Packaging

- Support the production team with the manufacturing and packaging of our natural skincare products
- Follow established manufacturing procedures, batch records and production instructions
- Weigh and prepare raw materials and ingredients for production
- Assist with mixing and compounding products as needed, including maneuvering bulk ingredient drums
- Operate small-scale mixing, heating and filling equipment once trained
- Fill, pour, label, cap and box finished products
- Sanitize equipment, tools and production areas according to established procedures
- Complete quality checks to help ensure products meet Wildcraft standards
- Assemble samples and kits as needed

General Operations

- Help keep production, fulfillment,



inventory and shared work areas clean and organized
- Assist with cleaning and general studio upkeep
- Jump in on other operational tasks as priorities change

Skills & Qualifications

- Comfortable with physically demanding work and being active throughout the workday
- Able to safely lift and move boxes, containers and materials weighing up to 50 lbs
- Physically capable and comfortable maneuvering ingredient drums weighing up to approximately 200 lbs using a drum dolly
- Comfortable receiving, moving and preparing palletized shipments
- Previous experience using a manual pallet jack is a strong asset
- Experience in fulfillment, shipping/receiving, production, manufacturing, warehousing or another hands-on operational environment is an asset
- Experience in skincare, cosmetics or personal care manufacturing is an asset, but not required
- Strong attention to detail and ability to follow procedures accurately
- Strong written and verbal communication skills with a friendly, customer-focused approach
- Able to work efficiently without compromising accuracy or product quality
- Reliable, organized and comfortable working independently once trained
- Positive, team-oriented attitude and willingness to jump between different tasks
- Familiarity with Shopify, Stallion, inventory systems or GMP practices is an asset

What We Offer

- Annual salary of $50,000–$60,000, depending on experience
- Full-time hours, Monday to Friday
- Comprehensive benefits package, including paramedical and dental coverage
- Summer hours
- Employee discount on Wildcraft products
- A friendly, collaborative and tight-knit team
- The opportunity to gain hands-on experience across production, ecommerce and wholesale operations
- Potential opportunity for a permanent position following the 12-month contract, depending on business needs and company growth

How to Apply

Please send us your resume to [email protected] along with a short introduction telling us:

- Why you’re interested in joining the Wildcraft team
- What experience you have that would make you a great fit for this varied, hands-on role

We’d especially love to hear from people who enjoy variety in their work, are comfortable with the physical side of the role, enjoy working with customers, and are happy to jump in wherever needed.

📌 Operations Coordinator — Production & Fulfillment — 12-Month Contract (Toronto)
🏢 Wildcraft Care
📍 Toronto