Job title: Operations Manager

Responsible to: General Manager

Responsible for: Line Staff

SCOPE AND GENERAL PURPOSE To be responsible for the smooth and efficient running of the day to day operation, directing and assisting departmental team leaders, in order to consistently achieve standards, guest care, and targeted profitability.

MAIN DUTIES

- To ensure preparation/timely submission of financial information as required by company policy with action as necessary to reverse adverse trends in revenues or profit margins.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Ensure Housekeeping is informed of early check-ins/late check-outs/day rooms and a close liaison is maintained by team members with both Maintenance and Housekeeping regarding “ready” rooms in line with property policy.
- To be responsible for the implementation/consistency of standards within the operation
- To achieve timely and skilled response to adverse comments/complaints from guests, in line with company policy.
- To work with the Maintenance Engineer to develop a planned rooms and equipment preventive maintenance programs and a twelve-month rolling grounds plan gaining authorization prior to the carrying out of emergency maintenance work as required by company policy.
- To ensure full implementation of the Purchase Order System and full and proper accounting procedures as required by company policy.
- To ensure adherence to security procedures as required by company policy.
- To ensure systematic Appraisal is planned and carried out within departments together with effective succession planning as required by company policy.




- To work with Departmental Managers to ensure accurate documentation of all training activity
- To work with the Food & Beverage Manager or Department Managers, as per property structure, to ensure profitable running of the food & beverage/catering operation maintaining standards of service, guest care and control of costs as required by company policy.
- To work with the Rooms Division team to achieve rate and occupancy in accordance with the yield management strategy for the property.
- To communicate to the team new/updated company procedures and daily requirements specific to the smooth running of the operation as required by company policy.
- To be committed to and generate team commitment
- To ensure all human resource related situations are handled in accordance with company policies/procedures and legislation.
- To carry out any reasonable request.
- To adhere to all factors relating to hygiene, health & safety in accordance with company policy and legislation.
- To carry out project work as requested.
- To be aware of action to be taken in the event of emergency such as fire and bomb threat following procedures laid down by company policy.
- To ensure full adherence to the collective agreement if applicable to the property.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.

DEPARTMENT MANAGER RESPONSIBILITIES

- To be competent in the scheduling of staff and forecasting of revenues and expenses to achieve effective cost control as required by company policy.
- To achieve effective communication by briefing and debriefing staff,



together with regular departmental meetings as required by company policy.
- To ensure full adherence to hygiene, health, safety and emergency procedures as required by law and company policy.
- To carry out any reasonable request.
- To ensure adequate supply of materials and equipment with adherence to the department budget through the Purchase Order System and inventory controls as required by company policy.
- To be responsible for hiring, orientation, training, appraisal and discipline of staff following procedures laid down by company policy.
- To ensure that standards of punctuality, staff appearance and dress are maintained at all times in line with property and company policy.
- To maintain a professional profile within the property accepting the responsibility of Manager on Duty as requested by the General Manager and achieving standards required by company policy.
- To generate team commitment to achievement of the company, property and department Mission Statements.
- To carry out the duties of a staff member or provide assistance as necessary to achieve required standards, productivity and guest care.
- To ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions.
- To be committed to guest satisfaction with any comments or complaints being actioned by following procedures laid down by property and company policy.
- To ensure compliance with company and house rules.
- To ensure adherence to procedures laid down in the Property Crisis Communication Plan in line with company policy.
- To contribute to the security of the building, company assets and guest/co-worker safety by ensuring full adherence to security procedures and proper handling of keys/cash by all department members in line with company policy.
- To complete month end and year end duties in line with company policy.

📌 Operations Manager (Kincardine)
🏢 LHM Canada
📍 Kincardine