The Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The WAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The WAM is a dealer consultant helping with dealer processes in service and warranty operations.

Responsibilities of the position will include:
Act as the liaison between the manufacturer and retailer for warranty operations
Observe and improve service operations processes
Work with dealer to ensure service and parts consistently adhere to Stellantis service operation policies
Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
Provide dealer guidance on:
Claim and condition structure (data integrity)
Service administration policy clarification
Discuss pre-authorization requirements and processes
Support and provide guidance to DSMs with all warranty operations requirements
Review Fixed First Visit data and Repeat Repair claims

This position will be located in the Windsor, ON area. This position is for an existing vacancy.

The salary for this position is $28.00 to $35.00 per hour.

FCA Canada Inc.



is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

QualificationsBasic Qualifications
Minimum THREE (3) experience in automotive service facility setting
Automotive dealership experience required
Bachelor's degree preferred. Alternatively, post-secondary education with minimum THREE (3) years warranty experience in an automotive dealership will be considered
Occasional travel within the assigned area
Knowledge of warranty procedures and dealer documentation requirements
Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
Competency with Microsoft Office
Outstanding oral and verbal communication skills
Ability to function within a team workplace and maintain a respectful working relationship with the dealer body
Industry knowledge
Legally eligible to work in Canada

Preferred Qualifications:
Bilingual (English/French) skills are considered a robust asset

📌 Warranty Area Manager Contract Windsor (Canada)
🏢 Stellantis
📍 Canada