About Us

Eramosa Physiotherapy Associates (EPA) are a group of physiotherapist-owned clinics with 8 locations, around Guelph and surrounding areas. Over the past 30 years, EPA has been providing evidence -based care, with an emphasis on manual therapy and exercise through our unique approach, Your Path to Improved Health. Our growth and success over the years is because of our incredible team of dedicated, passionate, and hard-working employees.

At EPA, we believe that our strength lies in our commitment to our core values. If you exemplify these qualities, we want to hear from you:

- Professionalism
- Willingness to go above and beyond
- Dedication to ongoing Education & skills development
- Client focus
- Positive team member
- Adaptability

Our Elora clinic is looking to hire a Part-Time Administrator (Evening shifts). Our ideal candidate must have strong computer skills, customer service, multitasking, and excellent communications skills. Primary responsibilities include; front desk reception, booking appointments for a multidisciplinary clinic, assisting with billing, and receiving payments from clients. This role also includes clinic organizing, tidying and laundry.

Job Qualifications

Are you an experienced client-centered health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a part-time permanent health-care administrator/receptionist.

As Administrator, you will provide support to our Elora team with reception coverage, client bookings, billings and processing of insurance claims. We are looking for a highly organized and personable administrator with critical thinking and effective communication. Experience with Practice Perfect, EMR or CRM is A MUST for this role, as managing client data is the bulk of this role.

- Customer facing administrative experience,



2 years
- Medical Office Administration, 1 year
- Experience with Practice Perfect or similar EMR is preferred
- Diploma in Health Office Administration is preferred
- Critical Thinking and attention to detail
- The ability to multitask/prioritize
- Knowledge of medical terminology
- The ability to maintain confidentiality/Discretion

Duties and Responsibilities include (but are not limited to):

- Collect customer payment at the time of service and follow up on outstanding payments.
- Managing schedules for practitioners, while being able to coordinate appointments between multiple providers
- Provide front-facing customer service for high-volume clinic attending to multiple phone lines, and responding to client emails
- Greet clients and visitors upon arrival while providing excellent customer service for all questions or concerns.
- Complete general clerical tasks including scheduling maintenance, faxing/scanning paperwork and new client intake
- Register new clients in line with acceptable standards of the clinic; support clients in filling in medical and insurance forms at the clinic to avoid errors and inaccurate information.
- Always exercise client confidentiality and adhering to privacy policy
- Ensure that the client reception area is cleaned, fully stocked with clinic supplies and materials and daily laundry.
- Other administrative tasks as assigned by the Clinic Lead Administrator

Eramosa Physiotherapy Associates (EPA) is an equal prospect employer. While we appreciate the interest of all applicants, we will contact only those selected for interviews. EPA is proud to provide employment accommodation during the recruitment process.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits

- Company events
- Employee assistance program
- On-site parking

Application question(s):
- Are you located in Centre Wellington? (Required)

Experience:
- Administrative: 1 year (required)

Work Location: In person

📌 Part Time Administrator - Elora Clinic
🏢 Eramosa Physiotherapy Associates
📍 Elora