Work Location

Halifax, Nova Scotia, Canada

Hours

35

Line of Business

TD Insurance

Pay Details

$56,400 - $79,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Preferred candidate identified Make a real impact when it matters most. At TD Insurance, we help people navigate some of the most challenging moments in their lives. As part of our Accident Benefits Claims team, you’ll play a critical role in supporting clients through injury recovery—ensuring they receive the right care, at the right time, while delivering fair, accurate claim decisions.

About TD Insurance

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. We serve more than three million clients and are a leader in home, auto, life, and health insurance. We are committed to providing simple, fast, and fair claims experiences—and to creating an environment where our colleagues can grow, develop, and thrive.

About the Role

As an Accident Benefits Claims Advisor, you will manage a portfolio of predominantly medical claims. You’ll investigate, assess, and make decisions on eligibility and treatment plans—helping clients move forward in their recovery journey. This is a role for someone who is both analytical and empathetic—someone who can balance strong decision‑making with genuine care for people navigating difficult situations. This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.

What You’ll Be Accountable For

Manage Claims with Accuracy & Care

Investigate claims by gathering and analyzing medical documentation and supporting evidence

Assess eligibility and entitlement based on policy and regulatory requirements

Evaluate treatment plans and make recommendations aligned to recovery outcomes

Identify gaps or inconsistencies in information and take appropriate action

Own Your Files End-to-End

Manage a portfolio of claims with a focus on quality, timeliness, and compliance

Maintain appropriate reserves, payment prioritization, and documentation standards

Deliver strong file management through organization, attention to detail, and follow-up

Support Client Recovery Act as a key point of contact for injured clients, providing clear guidance on benefits and next steps

Build trust through empathetic, professional communication

Ensure clients have timely access to treatment and support services to facilitate recovery

Contribute to Team Performance Maintain productivity targets, including file counts and closure timelines

Collaborate with peers and partner teams during high‑volume periods or critical events

Support a positive, inclusive team environment

What You’ll Gain





- Deep expertise in medical claims, insurance legislation, and case law
- Exposure to complex decision‑making and investigative work
- Clear progression opportunities within Accident Benefits and Claims
- Ongoing learning support, including CIP designation and specialized training

What We’re Looking For

- Core Skills Strong analytical and critical thinking abilities
- Ability to interpret medical documentation and make sound decisions
- Excellent communication skills (written and verbal)
- Proven ability to manage multiple priorities in a fast‑paced environment
- Experience & Background Education in kinesiology, health sciences, or a related field is an asset
- Experience in claims, insurance, healthcare, or client‑facing roles is preferred
- Exposure to medical terminology or rehabilitation concepts is highly beneficial

What Will Make You Successful

- You are detail‑oriented and structured in your approach
- You’re comfortable making decisions with incomplete information
- You can balance empathy with objectivity
- You’re motivated by helping people and solving problems

Who Thrives in This Role

- Enjoys analyzing information and making evidence‑based decisions
- Is interested in the intersection of health, insurance, and client support
- Can handle emotionally sensitive situations with professionalism and care
- Wants to build a long‑term career in claims or insurance

Guidelines for Candidates Pursuing CIP Designation

Candidates pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.

This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

Through regular development conversations, training programs, and a competitive advantages plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.





Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your current role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

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📌 Accident Benefit Claims Advisor (Halifax Regional Municipality)
🏢 Sécurité Nationale Compagnie d'Assurance
📍 Halifax Regional Municipality