Reporting to the Senior Clinical Manager, full time, permanent Patient and Family Experience and working closely with the Experience Lead, the Patient and Family Experience Specialist role supports with management of the day-to-day operations of the Patient and Family Experience Office and Family Resource Centre.

The Patient and Family Experience (PFE) Specialist provides clinical expertise to support management of day-to-day operations of the Patient and Family Experience Office and Family Resource Centre. The PFE Specialist connects directly with patients/families/members of the public to resolve concerns. The PFE Specialist maintains case files in our internal tracking system and ensures that questions/concerns from stakeholders are responded to in a timely manner.

The PFE Specialist provides support and education to staff and physicians seeking proactive guidance from the Patient and Family Experience Office to navigate complex situations.



This will include development and delivery of education and training for clinical teams.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness.

They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

📌 Patient & Family Experience Specialist - Patient & Family Experience (Toronto)
🏢 CAMH
📍 Toronto