Cogeco Connexion Inc. in Burlington, ON, is seeking a Retention Specialist for a remote/home-based role. The position focuses on downgrades/disconnects, maximizing retention and sales while delivering high-quality customer service.
Candidates should demonstrate solid negotiation and customer-care skills with KPI-driven performance. Academic background includes a high school diploma with post-secondary preferred. Prior call center experience and familiarity with Google Suite are assets.
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