Bilingual Customer Service RepresentativeDepartment: Customer Service Employment Type: Permanent - Full TimeLocation: Toronto, ONDescriptionWhat we do every day to be our very bestEvery day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we needThe Bilingual Customer Service Representative provides accurate and prompt response to written and telephone customer inquiries regarding policy transactions. Provides information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollmentThe expected base salary for this role is between $45,000 – $55,000 CAD per year, depending on experience. Please review our other benefits detailed below. This posting is for an existing vacancy. Work schedule: This role offers a Monday to Friday schedule from 10:00 a.M. to 8:00 p.M., with no overnight or weekend shifts.What you will doProvide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products. Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes. Respond to customer requests within the service, quality and performance standards determined by the department. Able to provide accurate and prompt response to telephone and written customer inquiries using automated system.



Research and process customer inquiries and transactions using the appropriate Company systems, databases, product manuals and other appropriate reference material. Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately. Reads and understands all Bulletins and Alert notifications. Identifies and alerts management to changes/delays/possible errors and unexpected service requests. Provides information and adjusts coverage to retain business and enhance customer loyalty. Performs other duties as assigned. What you will bring 1 year related-working experience in a customer sales and service environment Fluent in both French and English Familiarity with business/insurance practices and principles- LOMA courses an asset 1-2 years' sales experience Excellent verbal and written communication skills with ability to influence customer attitudes/behaviours Strong analytical and listening skills required to clearly articulate product features and benefits/values to customers Previous experience working in a contact centre workplace strongly preferred Ability to work well independently as well as part of small teamsPossess a continuous improvement mentality Energetic and focused on efficiently providing top-tier service Previous experience providing services via live chat, social media and email would be an asset A reliable internet access is required to perform this role.Why join?When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:Flexible work arrangements with monthly financial allocations to support your work-life balance; Generous startingpaid vacation time, plus additional vacation days for every year of service; Paid volunteer dayso you can dedicate time to a cause you are passionate about; Paid personal andwellness days to support your total wellbeing; Educational assistanceof up to $3,500 a year (with approval from your manager); Flexible health and wellness

📌 Bilingual Customer Service Representative - C$45,000 - C$55,000 A Year (Toronto)
🏢 Securian Canada
📍 Toronto