Job Title: PolyAI Integrator

Location: Remote

Contract: Long-Term Contract

Job Summary

We are seeking an experienced PolyAI Integrator to design, implement, configure, and support PolyAI voice assistant solutions integrated with enterprise applications and contact center platforms. The ideal candidate will have strong experience with conversational AI, API integrations, enterprise systems, and secure integration architectures.

Key Responsibilities

- Design and implement PolyAI conversational AI and voice assistant solutions for customer service and contact center use cases.
- Integrate PolyAI with CRM, ERP, ticketing, order management, and contact center systems.
- Develop and maintain REST APIs, web services, middleware, and data integrations.
- Configure intents, entities, conversational workflows, dialogue management, and voice experiences within PolyAI.
- Develop integration components using Python, Java, Node.js, or similar technologies.
- Build and consume RESTful APIs and web services.
- Implement authentication and security using OAuth, JWT, SSO, and related technologies.
- Troubleshoot integration, API, and conversational AI issues.
- Collaborate with business stakeholders, conversational designers, contact center teams, and engineering teams.




- Ensure integrations are secure, scalable, reliable, and highly available.
- Support testing, deployment, monitoring, documentation, and production operations.

Required Skills
- Hands-on experience with PolyAI or similar enterprise conversational AI/voice assistant platforms.
- Strong experience in API and enterprise application integration.
- Proficiency in REST APIs, JSON, web services, and middleware.
- Experience with Python, Java, Node.js, or similar programming languages.
- Knowledge of OAuth 2.0, JWT, SSO, and API security.
- Experience integrating with CRM, ERP, ticketing, or contact center platforms.
- Understanding of conversational AI, NLP, intents, entities, and dialogue flows.
- Solid troubleshooting, communication, and stakeholder-management skills.

Preferred Qualifications
- Experience with contact center/CCaaS technologies.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Knowledge of microservices, event-driven architecture, and enterprise integration patterns.
- Experience with CI/CD, Git, monitoring, and production support.
- Experience working on customer service automation or voice AI projects

📌 PolyAI Integrator (Canada)
🏢 Confiar Services
📍 Canada