Lead customer operations at 407 ETR as a Strategic Director, focusing on performance and service quality in a agile workplace. Drive a multi-year operational direction while ensuring high customer satisfaction levels. In this senior leadership role, you will oversee service delivery across customer operations channels by aligning operational objectives with corporate priorities.

Your expertise in workforce optimization and performance frameworks will be vital as you achieve service level and productivity targets. Collaborate with various departments, including Customer Experience and Technology, to enhance service delivery. Key Responsibilities:
Set strategic operating direction for Customer Operations Delivery
Oversee daily service delivery across multiple channels




Implement workforce optimization strategies
Develop operational KPI frameworks for performance tracking
Foster a culture of engagement and continuous improvement Requirements:
Bachelor’s degree; MBA preferred
10+ years leadership experience; 5 years at the Director level
Expertise in service delivery and quality assurance
Solid financial acumen in budget management
Bilingualism in English/French considered an asset Shape the future of customer operations delivery at 407 ETR through strategic leadership and innovation.

📌 Strategic Director Of Customer Operations Ottawa
🏢 Socket.dev
📍 Ottawa