Description

Program Manager is responsible for the effective management, planning, and implementation of programs and services to enhance the quality of life of tenants, within the framework of Neighbours’ vision, mission, values, and goals.

Utilizing a strong combination of project management, performance analytics, community development and people skills the Program Manager has accountability in developing best-in-class and innovative programs. Using a community development approach in ongoing communication with tenants through a variety of forums, the Program Manager will identify issues and trends and ensure programs meet the needs of tenants and participants.

The Program Manager must regularly monitor and evaluate the effectiveness of the programs and make changes, when necessary, in accordance with the organization's funding guidelines and relevant legislation.

The position, in consultation with the Director of Support Services will ensure operations are within budget and is responsible for ongoing success of programs and making recommendations to improving tenant services.

Reporting to the Director of Support Services the position supervises a team of up to 12 employees that may include Food Program Supervisor, Community Development Coordinator, Program Workers, Community Workers Supported Employment, Community Workers Food Access and Supportive Employment, and Dream Team Coordinator.

Requirements

Work Experience/Education/Certifications

- Bachelor of Social Work (BSW), or Social Services (BSS), or other social sciences commensurate to work experience providing mental health support and social system navigation to people experiencing homelessness. A master's Level Education is considered an asset.




- Minimum 5 years’ experience in serving people who have experienced homelessness and/or precariously housed, mental health and/or addiction issues, and poverty.
- Minimum 3 years’ experience in supervising employees, preferably in a unionized workplace.
- Experience in leadership and managing people, including mentoring, coaching, performance management, team building, and training.

Competencies/Skills/Attributes

- Knowledgeable about the Collective Agreement and management rights.
- Excellent communication (listening, verbal, written, and presentation), interpersonal, problem solving, conflict resolution, crisis prevention/intervention, and analytical skills.
- Competent in project management, budgeting, expense control, understanding service data, and reporting.
- Competent in using client/tenant information management software including Treat and Yardi
- Proficiency in monitoring and evaluating the effectiveness of the organization's services to residents, make changes when necessary.
- Knowledgeable in community mental health, community development, social work, homelessness, addiction, poverty, diversity, and housing.
- Knowledge in Mental Health Recovery Approach, Harm Reduction principles, Mental Health Act, Ontario Human Rights Code, Personal Health Information Protection Act, the Accessibility for Ontarians with Disabilities Act.
- Knowledgeable in Residential Tenancies Act, Child and Family Services Act, the Housing Services Act, the Ontario Fire and Building Codes, and the Occupational Health and Safety Act, and life safety systems in buildings are assets.
- Proficient with Microsoft Outlook, Word, & PowerPoint, virtual meeting platforms, and online information searches.

📌 Program Manager (Canada)
🏢 Neighbours Community Homes
📍 Canada