The Property Administrator is responsible for supporting the day-to-day operations and administration of HousingWorks units. HousingWorks maintains over 170 unit agreements scattered throughout the City of Ottawa with various property owners. Each unit provides independent housing to youth who have experienced homelessness.

This role ensures that units are well-maintained, compliant with regulations, and effectively managed. Working closely with the Housing Coordinator and Housing Based Case Managers, the Property Administrator oversees property-related functions including maintenance coordination, inspections, landlord relations, documentation, and occupant support. This role plays a key part in ensuring protected, clean, and quality housing environments.

This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining a client-centered approach.

Property Operations & Maintenance

Coordinate and track maintenance requests, repairs, and service calls across HousingWorks units

Liaise with property owners, contractors, vendors, and service providers (e.g., cleaning, pest control, HVAC, plumbing)

Monitor contractor performance to ensure quality and timely service delivery

Negotiate contracts and service agreements and monitor vendor performance to ensure quality, accountability, and value for money

Ensure all contracts are developed and managed in accordance with organizational procurement policies and guidelines

Assist in developing and maintaining preventative maintenance schedules

Conduct regular unit inspections to ensure safety, cleanliness,



and compliance with program occupancy agreements and functional living environments

Support coordination of emergency maintenance issues and after-hours responses as required

Maintain accurate records of maintenance, inspections, and property-related activities

Occupant and Participant Support

Prepare and manage occupancy agreements, leases, and related documentation

Coordinate unit turnovers, including move-ins and move-outs, inspections, and unit readiness

Support Housing Based Case Managers in addressing tenancy concerns, notices, and follow-ups

Provide prompt, professional response and follow-up to occupant inquiries, issues, and complaints

Assist in ensuring units meet program standards prior to occupancy and throughout

Landlord & Vendor Relations

Support communication and relationship management with private landlords participating in HousingWorks

Coordinate property-related issues between landlords, tenants, and internal staff

Assist with sourcing new units and maintaining landlord engagement as required

Administrative & Financial Support

Maintain organized and up-to-date property files and records

Track property-related expenses and assist with budget monitoring

Support invoice processing, purchase orders, tracking receipts,



and documentation related to property operations

Identify opportunities for cost reduction, energy savings, waste reduction, and resource optimization.

Assist in preparing reports on property status, maintenance activities, and unit availability

Provide regular reports to leadership regarding property status, occupant relations, budget status, and ongoing projects.

Ensure all required permits, licenses, and compliance-related documentation are current and properly maintained.

Compliance & Safety

Ensure compliance with relevant Ontario and Municipal legislation, including housing standards, fire safety, and health regulations

Assist in coordinating safety inspections, audits, and proactively address facility-related issues

Develop and enforce workplace health and safety procedures related to properties

Report and document safety concerns and incidents in a timely manner

Collaboration & Teamwork

Work closely with HousingWorks staff to support coordinated service delivery

Participate in team meetings and organizational initiatives

Communicate property-related updates clearly and promptly to staff and supervisors

Contribute to a positive and collaborative team environment

Other Responsibilities

Respond to general inquiries related to HousingWorks properties

Attend staff meetings, training sessions, and supervision meetings

Perform other duties as assigned to support program and organizational needs

Pay: From $58,500.00 per year

Application question(s)

- Do you have a valid License and Vehicle?

Language:
- English and French (preferred)

Work Location: In person

📌 Property Administrator (Ottawa)
🏢 Operation Come Home
📍 Ottawa