ABOUT US:

Right at Home Housing Society (RAHHS) provides a positive alternative for Edmontonians currently without a home, living in substandard accommodation, or spending a disproportionate amount of their income on housing. We offer a range of supportive services for our residents, including a non-judgmental and inclusive community, mentor and peer support, and opportunities for life skill development.

JOB PURPOSE:

Reporting to the Director of Operations, the Housing Manager is responsible for supporting the housing needs of tenants experiencing low-income, ensuring they have a positive and secure long-term housing experience while effectively utilizing community resources and support services.

RESPONSIBILITIES:

Manage a housing portfolio of a minimum of 150 units, for properties owned and managed by RAHHS, performing the following tasks:

- Collect, record, and receipt rents and security/key deposits and maintain related accounting
- Arrange for payment of arrears and damages with tenants
- Distribute and maintain keys
- Assist applicants with forms, verify incomes, prepare rental agreements, and administer tenant selection
- Ensure move-in inspection reports are complete
- Coordinate with the Director of Operations and the maintenance team to ensure buildings are properly maintained

Provide supportive housing management services as follows:

- Liaising with the Resident Services Coordinator(s): respond to tenant issues through meetings with tenants, and/or written correspondence; mediate disputes between tenants and/or neighbours of adjacent properties; support tenants who can no longer live at RAHHS through finding appropriate housing alternatives in alignment with homelessness prevention; ensure that vulnerable clients from referral agencies who are housed in RAHHS units continue to be supported by the community service provider, such that clients are more likely to remain housed over the long term; refer tenants at risk of losing their housing to appropriate external supports
- Involve 3rd party intervention services when necessary (e.g., crisis intervention for mental health, addictions, EPS, EMS, and Mental Health Crisis Outreach Team, and Resident Services support teams)
- Report to and involve RAHHS maintenance team as necessary (e.g., damages to unit, incidents, etc.)
- Collaborate with RAHHS senior management as necessary, when dealing with tenancies involving intervention, and, possible or probable eviction
- Collaborate with staff to develop support plans as needed for tenants, including referrals for rehousing, which can utilize STEPS employees for support work during such transitions
- Build trust and rapport with tenants
- Work towards building community in RAHHS housing, mostly through active engagement with tenants




- Facilitate and foster some peer support when possible, and/or appropriate
- As directed by your supervisor, represent the organization externally and build high-level support for its work
- Maintain relationships with community organizations and service groups to develop partnerships that will provide additional support to tenants

Administrative tasks as follows:

- Maintain relevant documentation in tenant files
- Create payment plans when arrears occur
- Create and work to ensure that behavior contracts and payment contracts are upheld, in order to keep tenants housed
- Maintain tenant files accordingly, in accordance with RAHHS policy, privacy legislation, etc. Including proper ‘release of information’ forms, etc., that must be current and signed by tenants.
- Consult with the Director of Operations to provide input into budgets
- Reconciliation of accounts, e.g., rents receivable, security deposits, general resident accounts receivable, and utilities
- Prepare a monthly update to the Director of Property Management regarding vacancies, arrears, and eviction prevention strategies
- Assist tenants with policy interpretation, problem-solving, teamwork, and conflict resolution

Provide Supervision of the Site Caretaker if applicable:

- Liaise with Site Caretaker to ensure Health and Safety, tenant issues (including conflict, need for support services, and emerging issues and incidents) are dealt with effectively
- Provide feedback to Site Caretakers regarding groundskeeping and janitorial standards as set out by the organization
- In conjunction with other managers, advertise, interview, and hire site caretakers
- Supervise and evaluate employees’ performance during annual performance evaluations

The employee will work in a rotating schedule with RAHHS staff assigned to respond to, and dispatch, emergency maintenance outside of regularly scheduled hours in accordance with RAHHS policy and procedures.

QUALIFICATIONS:

- Valid Class 5 Driver’s License; this position requires the employee to travel to various sites within their workday
- 3 years of experience as a property manager or relevant experience managing tenancies and leasing agreements
- Knowledge of the Residential Tenancies Act
- Ability to properly maintain tenant files and correspondence involving tenant issues and concerns,



and correspondence involving collaboration with RAHHS management and external service providers.
- Able to effectively do the job while at the same time remaining impartial, fair, respectful, and adhering to legislation and policy involving confidentiality and personal privacy. As well, the employee will professionally conduct themselves when dealing with other human service workers, the RAHHS staff team, and all RAHHS tenants.
- Knowledge of low-income residents, especially mental health and addiction issues
- Knowledge of non-profit organizations, including the non-profit housing sector
- Good verbal/written communication skills
- Versatile for hours of work on evenings or weekends
- Able to prioritize and communicate workloads; work cooperatively with other staff.
- Current Criminal Record Check required
- Experience doing casework with vulnerable populations is preferred.
- Knowledge of lease administration and related financial skills.
- Strong computer literacy skills with an ability to troubleshoot technical issues
- Attention to detail in processes and procedures, especially when performing tasks within a database

CONDITIONS OF EMPLOYMENT

This is a permanent full-time (1.0 FTE) position, based on 37.5 hours of work per week. The employee will determine a schedule with their direct supervisor that best suits the needs of the Society, with regular shifts scheduled between Monday-Friday and between the hours of 8:00am-5:00pm. This position offers a hybrid opportunity, with one day per week worked remotely, should the employee choose this work model.

Remote working days will be determined between the employee and their direct supervisor to maintain a consistent schedule.

The employee will be expected to rotate on-call hours with other employees overseeing property management, for which they will be responsible for receiving and dispatching emergency maintenance work outside of business hours. This on-call rotation is assigned as one week per rotation. The employee will be compensated with 7.5 hours of banked overtime for every 4 weeks of on call rotation completed, which can be used in lieu to flex working hours during regularly scheduled shifts.

Employment is conditional upon a satisfactory background check and criminal record check within 30 days of employment. Termination of employment will be guided by Alberta Employment Standards.

The employee's starting salary will commensurate with experience, with annual review subject to pay increases.

Job Type: Full-time

Pay: $60,000.00-$66,000.00 per year

Experience

- property management: 3 years (required)
- work with vulnerable populations: 1 year (preferred)

Licence/Certification:
- Class 5 Licence (required)

Work Location: In person

📌 Property Manager (Edmonton)
🏢 Right at Home Housing Society
📍 Edmonton