We are seeking a highly motivated and customer-oriented individual to join our team as a Lincoln focused Service Advisor. As a Lincoln Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair.

Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or maintenance. If you have a passion for the automotive industry and enjoy working with people, this is the perfect opportunity for you.

Duties
Greet customers and assist them with checking in their vehicles for service
Listen to customer concerns and accurately document them
Provide detailed explanations of recommended repairs and associated costs
Upsell additional services or maintenance packages based on customer needs
Coordinate with the service technicians to ensure timely completion of repairs
Keep customers informed about the status of their vehicles throughout the service process
Handle customer inquiries, complaints, and warranty issues with professionalism and empathy
Process payments and handle cash transactions in accordance with company policies

Qualifications:
Previous experience in a customer service role,



preferably in an luxury automotive dealership or repair shop
Strong mechanical knowledge and understanding of automotive systems
Excellent communication and interpersonal skills
Proven ability to upsell products or services to customers
Familiarity with automotive repair terminology and processes
Ability to work in a fast-paced setting while maintaining attention to detail
Sales experience is a plus

If you are passionate about providing exceptional customer service, have a robust mechanical aptitude, and thrive in a agile environment, we would love to hear from you. Join our team as a Service Advisor and take your career in the automotive industry to the next level. Apply now! Job Types: Full-time, Permanent

Pay: $50,000.00-$120,000.00 per year

Benefits
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care

Flexible language requirement:
French not required

Experience:
Customer service: 5 years (preferred)
service advisor: 3 years (preferred)

Work Location: In person

📌 Service Advisor Edmonton
🏢 DK Ford
📍 Edmonton