Job Summary

We are seeking a customer-focused and organized Service Advisor to join our service department at our car dealership in Brampton.

The Service

Advisor acts as the primary liaison between customers and the service team, ensuring a smooth, transparent, and high-quality service experience from vehicle drop-off to delivery.

Key Responsibilities
Greet service customers and assess vehicle service needs
Create, update, and manage repair orders accurately
Explain recommended maintenance and repair services to customers
Provide cost estimates, timelines, and service updates
Coordinate with technicians to ensure effective workflow and timely completion
Obtain customer authorization for repairs and additional work
Ensure all work performed is documented clearly and accurately
Handle customer concerns professionally and escalate when necessary
Process invoicing, payments, and vehicle delivery
Maintain accurate customer and vehicle records in dealership systems
Promote maintenance services and customer retention programs




Ensure high levels of customer satisfaction

Qualifications & Requirements
Previous experience as a Service Advisor or in automotive customer service preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Customer-first mindset with strong problem-solving skills
Basic mechanical knowledge and understanding of automotive service processes
Proficiency with dealership management systems (CDK, Dealertrack, Reynolds & Reynolds, etc.) is an asset
Ability to work in a fast-paced workplace
Valid Ontario driver’s license
Bilingual skills (English and another language) are an asset

What We Offer
Competitive compensation
Supportive team environment and management
Training and professional development
Opportunity for growth opportunities within the dealership

Pay: From $18.00 per hour

Work Location: In person

📌 Service Advisor – Automotive Dealership Brampton
🏢 Cardora
📍 Brampton