A Day in YOUR Life as a Banquet Server

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues with a nod or salutation.

You already have a feel for how your day is going to unfold based on the set-up of the event space, and you aren’t even in uniform yet! You make your way to the employee change room and transform into your sharp, sophisticated look with your skilled uniform, punch in at the time clock and energetically join your teammates on the Banquet floor.

You may be preparing to set up for a corporate meeting or networking event, servicing a wedding or conference, or assisting with the breakdown of an event. Regardless of the type of event, time of day, or length of shift you are ready to provide exceptional service and care to every guests, ensuring each event is welcoming, organized and memorable.

At the beginning of each shift, you will go through the Banquet Event Orders (BEOs) to ensure you understand the table set-up and the food and beverage menu. Your direct report will assign tables for you and your teammates. You set up the tables, chairs and small wares following the BEO specifics, paying attention to the set up details and any special requests.

You understand the various types of banquet style setups and you know where to look for all components. Is the tablecloth clean with no wrinkles? The flower arrangement is placed nicely on the table? All glassware is clean and free of spots?

You confirm the food and beverage menu again, ensuring you understand all the items and are able to clearly explain what will be served to guests. You are also aware of any dietary restrictions, allergies, or special requests and understand which menu items are suitable for each guest.



You are confident that all is set and you are ready to welcome your guests with a smile and cheerful attitude.

As you know the menu thoroughly, your suggestions and recommendations will be an excellent addition to your prompt service. If it comes up you accurately pass a special request, such as a food allergy, to the kitchen team and follow up. Throughout the service, you will be in constant communication with your supporting team.

You and your teammates keep an eye on your guest tables, checking in frequently to ensure glasses are always filled, they are enjoying their meals and drinks, all while scanning the room for any opportunities to assist. Perhaps you notice a guest drop their cutlery or napkin on the floor and you promptly bring them a replacement.

You may have to juggle some of the talents you have, make sure our guests know all the great products the hotel has to offer. When appropriate, you may also recommend some of the excellent dining options within walking distance of the hotel, helping guests make the most of their stay. By the time you leave you are more than satisfied that your guests were well taken care of and had a great experience throughout the event.

Who you are and why is this important…

- Enthusiastic, Attentive and Approachable Creating a welcoming environment where our guests and teammates feel comfortable, valued and well cared for.

- Organized & Communicative Clear, concise communication with both teammates and guests helps create a smooth, efficient and enjoyable operation.

- Effective Multi-Tasker Guest needs and service tasks are always in play.



You are able to balance multiple responsibilities throughout the event, including refilling coffee and water, clearing and resetting tables, picking up dirty dishes, maintaining a clean and organized service area and ensure the buffet is well stocked and presented.

What happens behind the scenes of all those interactions…

- You follow company policies and procedures, including checking identification when required, ensuring responsible alcohol service, monitoring for signs of over service and following all processes and requirements outlined by department leaders.
- Stay one step ahead of guest’s needs by being attentive to their requests, questions and concerns while proactively maintaining coffee, water, tables, buffet stations and other areas throughout the event.
- Maintain a calm, skilled and welcoming demeanor while multitasking and balancing guest interactions with ongoing service, cleaning, setup and preparation responsibilities.
- Listen respectfully when guests have questions or concerns. Show empathy and work with guests to address their needs in an efficient and professio9nal manner. When necessary. Involve a manager to ensure the concern is handled appropriately and the gust receives a satisfactory resolution.
- Follow all company and brand standards when providing food and beverage service, including presenting menu items accurately, being knowledgeable about available offerings and identifying opportunities to enhance the guest experience through thoughtful recommendations.

What are we looking for…

- Some experience in guest/customer service and/or Food and Beverage.
- Flexibility to work a variety of shift including early mornings and late evenings
- Work well under pressure in a fast paced environment both independently and as a team
- The understanding that HOSPITALITY is the key to any successful business.
- Serving it Right (BC) or ProServe (AB) certification.

📌 Ramada Plaza by Wyndham Prince George Banquet Server
🏢 Days Hospitality Limited Careers
📍 Prince George