Role Overview

As the first point of contact the Reception/Office Services plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors.

Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD.

If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace setting, this role is for you.

Responsibilities

As the first point of contact for employees, guests, and external partners, this role is responsible for providing a professional, welcoming, and responsive front-of-house experience. The position supports the smooth day-to-day operation of the facility by coordinating reception and administrative activities, assisting with facility needs, and helping maintain a safe, organized, and well-maintained workplace. The role also provides general administrative and customer service support to internal teams, responds to inquiries and requests, and assists with a variety of operational tasks as required.

Strong communication, organization, responsiveness, and attention to detail are essential to effectively manage competing priorities and ensure a positive experience for employees, visitors, and business partners. The successful candidate will be responsible for the following duties, including but not limited to:



Answering and directing telephone inquiries

Greeting clients, visitors, and other industry personnel

Following security protocols and practices when admitting external visitors and in emergency situations

Managing the conference meeting room calendars

Maintaining the reception area, ensuring refreshments are stocked, the waiting area is tidy and organized

Managing Taxi Chit ordering and complete invoice reconciliations

Assistance with catering deliveries and set-up

Coordinate the combined meeting room bookings, which include ensuring set up and take-down appointments are set and modified if required

Setting up workspaces for recent hires

Assisting with internal moves

Ensure drink fridges on high-traffic floors are fully stocked

Management of general access cards available for signing out at reception

Conduct regular data audits

Manage incoming office supplies and request new hire supply packages

Cross-training on other team members' duties as required

Participate and support an equitable, diverse, and inclusive workplace

Other duties as required Candidate Profile

Education High school diploma or GED is a requirement Skills and Experience A solid understanding of computers and office equipment is a requirement

Strong ability to remain organized and manage multiple projects and duties and conflicting timelines

Skills to be detail-oriented is a requirement

Ability to be resourceful and proactive when issues arise

Strong fluency in English written and verbal skills is a requirement

Exceptional customer service

📌 Reception/Office Services (Calgary)
🏢 WCD
📍 Calgary