About us:

Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere.

We are seeking a motivated and detail-driven Front Desk Receptionist to join our team at Jericho Clubhouse.

Responsibilities:

- Warmly and professionally greet Members, visitors, and guests.
- Respond promptly and knowledgeably to phone calls, emails, and in-person inquiries, providing accurate information.
- Answer a multi-line telephone system, direct calls appropriately, take and relay messages, and communicate general information; assist with website troubleshooting and reservation bookings.
- Offer guidance on the Club's facilities, programs, events, and services.
- Collaborate closely with other departments to ensure seamless coordination and exceed Member expectations.
- Provide administrative and operational support to the Membership, Marketing & Communications and Food & Beverage teams as required, including assisting with Member inquiries, communications, event information, dining reservations, and other day-to-day departmental needs.
- Ability to quickly learn departmental structure and escalate inquiries to the appropriate team.
- Develop a working knowledge of the Club, its Members, traditions, and programs in order to accurately share information about upcoming events and dates.




- Organize outgoing and incoming correspondence with reciprocal clubs, acting as a liaison between RVYC and other international yacht clubs.
- Assist with the organization and distribution of Club communications, notices, promotional materials, and other Member-facing information as required.
- Perform other administrative duties as required.
- Assist with Merchandise organization.

Qualifications:

- High school diploma or GED.
- Previous customer-service experience, preferably in hospitality, with strong interpersonal skills and a polished, professional demeanor.
- Proven ability to multitask, prioritize effectively, and thrive in a quick-paced workplace.
- Proficiency in Office 365 and Adobe Suite; experience with JONAS is an asset.
- Ability to handle sensitive information and maintain confidentiality at all times.
- Availability to work Saturdays, Sundays, and weekday evenings.
- Knowledge of sailing or yacht club operations is desirable but not mandatory.
- Ability to work independently with minimal supervision.
- Professional/business attire required.

Reports to: Front Desk Supervisor Job Types: Part-time, Permanent

Pay: Starts at $20.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:
- Evening shift
- Holidays
- Weekdays and Weekends
- On-call

📌 Receptionist (Vancouver)
🏢 Royal Vancouver Yacht Club
📍 Vancouver