Accelerate your career at TELUS Digital as a CCaaS Program Delivery Manager, offering remote or hybrid work options. Lead the charge in delivering cutting-edge contact center technologies to clients.

As part of the CX team, your primary responsibility will be managing cross-functional delivery teams engaged in contact center programs. We are seeking a resourceful program manager who can navigate client interactions and articulate complex solutions effectively. You'll ensure adherence to timelines, budget constraints, and stakeholder engagement throughout each project.

Key Responsibilities:
• Lead the delivery of integrated contact center solutions from planning to support
• Own governance models to facilitate program success
• Foster effective communication across all project stakeholders




• Drive Agile methodologies to enhance delivery lifecycles
• Monitor project budgets and resource allocations closely

Requirements:
• At least 7 years of experience in managerial roles within software development
• Familiarity with CCaaS solutions such as Five9
• Ability to manage intricate program dependencies effectively
• Solid financial tracking and management expertise
• Program management certifications are a plus

Utilize your technical leadership skills to elevate contact center solutions at TELUS Digital.
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📌 Ccaas Program Delivery Manager, Telus Digital British Columbia
🏢 TELUS Digital
📍 British Columbia