Join Clio as a Senior Manager, focused on customer success applications in a hybrid or remote setting. Leverage your technical expertise and leadership skills to enhance legal technology. As a Senior Manager at Clio, you'll lead the CS Platforms team responsible for enhancing the post-sale customer experience.
Your role will combine hands-on leadership with platform management in an AI-first setting.
Experience in Salesforce and AI development will be needed to excel. Key Responsibilities:
Lead the development of the CS Platforms team
Manage the post-sale platform stack including Salesforce
Design and implement AI solutions using Claude
Handle vendor relations for AI support
Collaborate on stakeholder roadmaps and strategies Requirements:
5+ years of Salesforce experience, especially Service Cloud
3+ years leading technical teams
Proficient in Git and pull-request-based processes
Expertise in AI development tools
Proven track record in managing SaaS vendors Bring your technical leadership and cutting-edge mindset to Clio's Customer Success team.