Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations.

Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby

Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference.

Your Day-to-Day Mission
Our contact centre representatives are the starting and ending point of our wellness experience. From managing reservations to educating guests on the benefits of our spas, you will be at the heart of our operations, assisting guests through phone calls and online inquiries. Our contact centre supports our operations and guests at all times — we are open Monday to Sunday, 364 days a year.

What Groupe Nordik Offers You:

Competitive salary based on Groupe Nordik's pay scale

Access to a comprehensive benefits program, including telemedicine

Complimentary spa access for you and a guest of your choice

Discounts on food, massage therapy, and aesthetic services at our spas

Free access to an on-site fitness facility

A warm and welcoming work environment, including parking and complimentary non-alcoholic beverages





Personalized training and development program

Your Contribution to the Team Will Include:

Provide assistance to guests by phone, chat and/or email

Answer questions and facilitate problem resolution

Provide product recommendations and/or complete the sales cycle based on guest needs

Recognize and act on upselling opportunities

Recognize when to elevate issues or complaints to supervisors, based on the guest interaction

Gather information and document interaction details to ensure appropriate follow-up on guest requests

Adhere to contact centre standards for customer service excellence, including scripts and procedures

Follow up on all internal requests, as needed

To Succeed in This Role, You Will:

Hold a high school diploma

Possess a minimum of 2 (two) years of experience in sales and/or customer service

Be bilingual (French and English) — essential to support our operations outside Quebec

Call centre experience is considered an asset

The Ideal Candidate for This Role:

Communicates effectively, both verbally and in writing, in French and English

Manages multiple tasks at once

Demonstrates excellent interpersonal skills

Shows analytical thinking and attention to detail

Work Schedule and Status:

Permanent full time positions

Flexible availability is required

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📌 Contact center Agent (Quebec City)
🏢 Groupe Nordik
📍 Quebec City