Responsibilities

- Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal customer or supporting a returning lessee
- Handle phone queues and email campaigns to collect and process lease maturity inquiries, inspection requests and customer intent concerns
- Review lease returns to ensure all payments have been collected and wear and tear parameters have been disclosed, including any required adjustments
- Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear
- Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease
- Handle all lease maturity customer inquiries
- Assist with lease extension requests
- Support Q&A; in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports
- Assist Quality Assurance team with lease maturity statement adjustment requests
- Other duties as may be assigned

Behavioural

- Friendly and optimistic individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn current things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker




- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Leads by example
- Open minded and able to adapt to change

Skills & Qualifications

- Excellent communication, interpersonal and critical thinking skills
- Ability to manage regular interruptions to work-flow
- Solid time management, multi-tasking and organizational skills
- Aptitude for simple mathematical calculations
- Able to work under pressure within tight deadlines
- Able to handle large volumes of work
- Able to prioritize work
- Analytical, problem solving, and decision-making skills
- Teamwork

Experience

- 1-3 years in an administrative/customer service role
- Previous leasing or automotive experience is considered an asset
- Salesforce is considered an asset
- Microsoft Office

Education

- Proficient written and verbal skills in English and French

Report To

Team Lead, Lease Maturity

Salary

$50,000 CAD - $55,000 CAD

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Bilingual Lease Maturity Specialist (Markham)
🏢 SCI Lease
📍 Markham