The Role

You will work with existing and prospective customers by phone, email, text, and online channels. The role combines sales, customer service, structured follow-up, and accurate recordkeeping.

What You Will Do
Handle inbound and outbound customer conversations and identify the best product or service option.
Follow up on leads, customer lists, service inquiries, and repair-upgrade prospects.
Present FilterQueen machines, filters, accessories, and retention options clearly and professionally.
Maintain accurate customer notes, callbacks, quotes, orders, and sales activity in Odoo.
Use phone, email, text, and live chat to keep opportunities moving and provide responsive service.
Work toward individual sales and follow-up goals while supporting the wider team.

Programs and Technology We are especially interested in candidates who are efficient with:
Odoo, or a comparable CRM, ERP, sales, or order-management system.
Microsoft 365, particularly Outlook, Excel, Word, and Teams.




Customer email, SMS, and live-chat tools such as Tidio or similar platforms.
Learning recent software and keeping clear, complete digital customer records.

What We Are Looking For
Sales or customer-service experience, with a professional and persuasive communication style.
Comfort speaking with customers by phone and following up consistently.
Solid organization, attention to detail, and personal accountability.
A practical, positive approach to solving customer concerns and closing appropriate sales.

Pay: From $21.00 per hour

Benefits
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Work from home

Work Location: Hybrid remote in Bedford, NS (B4B)

📌 Sales/customer Service Representative Bedford
🏢 Practical Growth Partners
📍 Bedford