The primary role of a customer success engineer is to provide technical support through advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application. The role requires interfacing with both internal and external clients by email and phone. Essential Functions/ Responsibilities Handle cases raised by customers and internal teams for issues with the Paymentus platform Assess issues and understand the problem Investigate the root cause of the problem through reviewing logs and data Provide a workaround or solution to the customer Design, write, and enhance tools for external and internal usage Respond to urgent issues raised off hours when on-call Supervisory Responsibility None. Education and Experience A bachelor's degree in computer science, engineering, or a related field. 2+ years’ experience troubleshooting web stack and web services application issues 2+ years’ experience providing technical support over the phone and email to external clients 1+ year experience with databases and SQL queries 1+ year experience reading or writing code Salary Range $68,000-$85,000 This job operates in a skilled office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Physical Demands This position requires extended sitting and/or standing at a computer workstation.



Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 40 hours a week. On-call shifts covering nights and weekends are required, rotating on a weekly basis. Travel Little to none. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion,

📌 Customer Success Engineer - $68,000 - $85,000 A Year (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill