Reservation Agent

Responsibilities
Answer incoming calls and assist guests with reservations and inquiries
Provide excellent customer service by addressing guest concerns and resolving issues
Utilize phone systems and computer software to process reservations and update guest information
Maintain accurate records of reservations, cancellations, and guest interactions
Collaborate with other departments to ensure smooth operations and guest satisfaction
Stay up-to-date with hotel policies, rates, and promotions to provide accurate information to guests

Skills:
Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and qualified demeanor
Ability to multitask and prioritize tasks in a rapid-paced environment
Proficient in using phone systems and computer software




Attention to detail and accuracy in data entry
Problem-solving skills to address guest concerns effectively

At our company, we value our employees and offer competitive benefits, including:
Health insurance options
Paid time off
Employee discounts on hotel stays
Opportunities for career growth and development

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Reservation Agent! Job Type: Full-time

Pay: $18.25-$24.83 per hour

Perks
Language training provided

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Reservations Sales Agent Surrey (Canada)
🏢 MY TRIP BOOKERS TRAVEL AND TOUR
📍 Canada