Position Overview- This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

Average $

Accessory Sales

VIP Sign ups

Key Tasks / Accountabilities
Sales
Customer Service
Administration and Security
Maintaining visual Standards
Best Practice of Company Values
Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.
Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured workplace, with sales teams frequently expected to hit their targets;
Stocking, replenishing and cleaning the Lodge
Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.
Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control,



Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.
Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.
Adhere to company security policies in relation to cash handling, back room and safe security.
Participate in stocktaking
Reflect brand values with personal presentation and dress standards.
Have a high level of product knowledge so that product features and perks can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager. Qualifications- Customer service experience

Exceptional Customer Service and Selling Skills

Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-
Demonstrated work ethic, integrity, loyalty, honesty and qualified conduct
Reliable
Self Motivation and Great energy
Fashion Savy
Have Initiative
Desire to learn and grow
“Can do”, Positive attitude
Believes in brand values/culture
Super Friendly- Know how to have fun

📌 Pt Stylist At Rodd & Gunn Mapleview Lodge Burlington (Canada)
🏢 Rodd u0026 Gunn
📍 Canada