Transform customer experiences with Gusto as a Principal Product Manager for our AI-First Service Platform. This role blends strategic vision with hands-on execution in a energetic workspace. As a Principal Product Manager at Gusto, you will drive core capabilities of our AI service intelligence. This position requires 8+ years of product management experience and familiarity with AI/ML concepts.

Your mission will be to design systems that enhance customer interaction through intelligent decision-making and streamlined resolutions. Key Responsibilities:
Own AI service intelligence capabilities across multiple channels
Build frameworks to decode customer needs accurately
Define success metrics for product performance in production
Manage rapid experimentation and solution deployment
Collaborate with teams to align operational needs with product decisions Requirements:
8+ years in product management, preferably in customer service
Proficiency in AI/ML, particularly intent classification
Experience with complex, data-intensive platforms
Solid cross-functional collaboration skills
A systems thinker with a bias towards simplicity Lead product innovations in AI and enhance customer experiences at Gusto.

📌 Principal Product Manager At Gusto Quinte West (Canada)
🏢 Gusto
📍 Canada