Elevate your career as a Practice Management Support Analyst with Doane Grant Thornton. In this role, you'll ensure accuracy in credit note processing while delivering exceptional client service.

This Senior

Analyst position specializes in managing credit note requests using D365 Finance & Operations. You will provide Tier 1 support for billing inquiries, manage service requests, and train peers on best practices. Your proactive communication and attention to detail will greatly enhance client experiences and support continuous process improvement. Key Responsibilities:
Provide Tier 1 support for D365 Finance & Operations
Manage service requests with adherence to established service levels
Offer training and best practices to internal clients




Communicate effectively regarding system issues and resolutions
Collaborate on process improvement initiatives Requirements:
Post-secondary education plus 2 years in business administration or finance
Intermediate skills in Excel, Word, and Outlook
Robust client service and problem-solving abilities
Excellent verbal and written communication skills
Experience with Dynamics 365 and ServiceNow is a plus Bring your analytical skills and client-focused mindset to excel in this energetic role.

📌 Practice Management Support Analyst At Doane Grant Thornton Calgary
🏢 RPMGlobal
📍 Calgary