Who we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. Recent challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: We are looking for a tech-savvy, detail-oriented individual to join our Data Services team as a Customer Solutions Specialist. As the Customer Solutions Specialist, you will support our Client Services team to complement and facilitate data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services team.The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.The role may require you to work on statutory holidays. During training you may be required to work in-office up to 5 days per week. Are you up for the challenge?Your responsibilities:



Provide exceptional service to both external and internal customers while maintaining department SLAsDemonstrate ability to communicate effectively with both technical and non-technical individualsPerform CRM record maintenance and updatesResearch and document technical information on an ad-hoc basisPresent solutions for our customers' needs based on Global Relay's policies, procedures and technologiesOrganize, analyze and validate processing reportsTransfer data across multiple environmentsConfigure internal systems accurately based on changing requirementsCreate and update spreadsheets, documents and templatesAbility to meet strict deadlinesRepetitive work requiredAbout you:Post-secondary diploma/certificate, or relevant work experienceTechnical/desktop troubleshooting skills, and computer proficiency requiredUnderstands importance of quality control, information integrity, completeness and accuracy of dataAbility to write and speak English fluently, and possess excellent interpersonal and communication skillsProficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)Exceptional time-management, organizational, and prioritizing skills with great attention to detailStrong work ethic with a willingness to multi-task and be flexible to take on varied responsibilitiesAbility and maturity to exercise tact and discretion, and be entrusted with confidential informationGood judgment to proactively and independently solve problems and make sound decisionsGoal oriented self-starter who can work independently and reliably with minimal supervisionDemonstrates technical aptitude and an appetite for continuous learningComfortable working under pressure in a fast-paced environmentProven ability to handle challenging situations with integrity, empathy and sincerityA friendly, "can-do" attitude and customer focused approachCompensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary teamBritish Columbia - Base salary range$45,000—$60,000 CADWhat you can expect:At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.To learn more about our business, culture, and community involvement, visit

📌 Customer Solutions Specialist - C$45,000 - C$60,000 A Year (Vancouver)
🏢 Global Relay
📍 Vancouver