Transform your career as a Service Manager specializing in HVAC and plumbing. Leverage your experience to lead a agile team and exceed customer expectations with exceptional service. In this role, you will oversee service operations, ensuring high standards and effective team management.

You'll train technicians, handle escalated customer service issues, and maximize operational productivity. Collaboration with dispatchers and support staff is crucial for maintaining service readiness and performance metrics. Key Responsibilities:
Direct daily operations of service department
Coach and manage service technicians
Ensure optimal revenue through dispatch oversight
Resolve customer service escalations
Maintain exceptional quality standards Requirements:
8+ years of HVAC/plumbing experience
2+ years in a leadership capacity
Familiarity with dispatch/job tracking applications
Highly organized and detail-oriented
OSHA certification preferred Lead your team to success while ensuring outstanding service delivery and customer satisfaction.

📌 Operations Manager In Service Industry Greater Sudbury (Canada)
🏢 Lavallee Systems
📍 Canada