Join Barracuda as an Onboarding Consultant specializing in customer engagement and cybersecurity solutions. Drive successful onboarding processes, focusing on measurable outcomes for clients with a hybrid work model. As a vital member of Barracuda Networks, you will serve as a product specialist in security software, enabling customers to adopt solutions quickly and effectively.

Your role includes developing onboarding frameworks and managing multiple customer engagements, ensuring each client realizes optimal value from their products. Key Responsibilities:
Guide customers through effective onboarding journeys
Execute onboarding activities ensuring quality and speed
Develop and maintain onboarding playbooks and content
Collaborate with various teams to align success metrics
Capture and analyze customer feedback to improve processes Requirements:
3+ years in onboarding or customer success roles
Robust project management skills for multiple engagements
Excellent communication skills for diverse audiences
Analytical mindset for tracking onboarding KPIs
Bachelor’s degree in Computer Science or related fields Drive customer success through effective onboarding practices and impactful solutions at Barracuda.

📌 Onboarding Consultant At Barracuda Ottawa
🏢 Barracuda Networks
📍 Ottawa