Job Overview:

As a Order Entry/Customer Associate at our telecommunications service provider, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring a smooth and positive experience by accurately processing service orders, handling inquiries, and providing exceptional support.

Responsibilities

Order Entry & Processing:
Accurately enter new customer orders, service upgrades, and changes into our order management systems.
Verify customer information, service addresses, and eligibility for selected telecommunications products.
Review orders for completeness and accuracy, resolving any discrepancies before processing.

Customer Service & Support:
Respond promptly to customer inquiries via phone, email, and chat regarding services and order status.
Provide explicit information about telecommunications products, pricing, and promotions.




Troubleshoot basic customer issues and escalate complex concerns to appropriate departments.

Quality & Compliance:
Follow all company policies and procedures for order entry and customer interactions.
Protect customer privacy and handle sensitive information confidentially.

Qualifications: High school diploma or equivalent.

Ability to multitask while assisting customers.

Patient, qualified demeanor when handling customer concerns.

Basic computer skills.

Strong attention to detail and organizational skills.

Pay: $21.92-$25.87 per hour

Perks
Company pension
Dental care
Disability insurance
Employee assistance program
Life insurance
Paid time off
Vision care

Work Location: Hybrid remote in Ajax, ON L1S 4N7

📌 Order Entry/customer Associate Ajax
🏢 Cogeco
📍 Ajax