Job Summary

We are currently seeking a friendly, organized, and professional Medical Receptionist / Patient Care Coordinator to join our physiotherapy clinic.

Our clinic specializes in Motor Vehicle Accident (MVA) rehabilitation, and we are looking for someone who is comfortable working in a busy healthcare workplace and communicating with patients, healthcare providers, insurance companies, and legal representatives.

Responsibilities
Greet patients and provide professional front-desk support
Answer phone calls, emails, and patient inquiries
Schedule, confirm, and manage patient appointments
Assist with new patient intake and registration
Communicate with patients in both English and Farsi
Maintain accurate and confidential patient records
Assist with MVA patient files and insurance-related documentation
Communicate with insurance adjusters, lawyers, and healthcare providers when required
Process payments, issue receipts, and assist with direct billing
Follow up with patients regarding appointments and outstanding documentation
Support physiotherapists and other clinic staff with administrative duties
Maintain an organized and welcoming reception area

Qualifications




Fluent in both Farsi and English – required
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Organized, reliable, and detail-oriented
Comfortable using computers, email, scheduling systems, and Microsoft Office
Ability to multitask in a quick-paced clinic setting
Professional and compassionate when communicating with patients
Previous experience in a physiotherapy, rehabilitation, medical, or healthcare clinic is an asset
Previous experience with MVA claims, HCAI, OCF forms, or insurance billing is a strong asset

What We’re Looking For The ideal candidate is dependable, approachable, and able to take initiative. You should be comfortable communicating with patients from different backgrounds and helping guide MVA patients through the administrative side of their treatment. Pay: $18.00-$20.00 per hour

Benefits
On-site parking

Ability to commute/relocate:
Thornhill, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Administrative: 1 year (preferred)

Language:
Farsi (required)

Work Location: In person

📌 Medical Receptionist Thornhill (Canada)
🏢 Elevate Physio Clinic
📍 Canada