Overview Case Manager – Housing First, North York (Full Time, Permanent) The Canadian Mental Health Association is seeking a Full Time dedicated Case Manager for our Housing First North York Intensive Case Management program (HFICM). This is a full-time position starting later in Spring 2026. The role provides support for diverse people with mental health and addictions issues according to individual needs. You will join a multidisciplinary team dedicated to providing comprehensive support to individuals experiencing homelessness and/or at risk of homelessness, using a recovery-based and trauma-informed care approach. The goal is to enhance client well-being and housing stability, while improving access to health and social services across the broader system. Salary: $54,943 – $60,203Hours of Work: 35 per week About CMHA Toronto CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. We take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and more. Our goal is to help everyone thrive in the community. Responsibilities Intensive Case Management: Direct contact with clients 1-3 times per week to deliver the HFICM program. Provide services at various locations, including client homes, CMHA offices, community spaces (e.G., coffee shops, parks), and external agency or healthcare offices. Manage a caseload of up to approximately 12-15 clients for long-term and short-term care. Assess clients’ housing, daily living skills, employment, and social resources. Collaborate with clients to develop short-term goals for daily living and long-term recovery goals, while continuously monitoring progress. Offer supportive counseling, health monitoring, symptom management, and liaise with teammates and other community health services. Accompany clients to medical, social services, or legal appointments. Teach life skills, facilitate community integration, and connect clients with appropriate resources. Advocate on behalf of clients to access services and overcome barriers. Crisis Intervention: Respond to crises,



including mental health emergencies, substance use relapses, and housing crises, as needed. Conduct wellness checks and risk assessments to ensure client safety. Deescalate crises using techniques like Non-Violent Crisis Intervention (NVCI) or Applied Suicide Intervention Skills Training (ASIST). Coordinate emergency supports, including calls to crisis lines (911 and 988), transportation to emergency rooms, referrals to shelters, Short Term Stay Beds, or harm reduction services. Accompany clients to crisis support services when required and maintain communication with emergency responders. Housing Support: Assist clients with housing searches for private market rental units using third-party housing platforms, adhering to housing and subsidy policies. Schedule and attend housing viewings with clients, advocating for them with property managers, especially against potential discrimination. Support the application process by helping clients gather necessary documentation and follow up on application decisions. Reduction of Homelessness: Once a lease is accepted, continue consultation with Housing Supports, assist clients with lease review, key collection, tenant insurance, utilities, and coordinating their move. Eviction Prevention: Provide long-term housing support, including life skills development (e.G., cooking, cleaning, budgeting), addressing pest control issues, and coordinating extreme cleaning services when needed. Administrative Tasks: Maintain accurate and up-to-date health records, documenting all client interactions and relevant contacts. Complete monthly assessments of clients’ mental health status and semi-annual Ontario Common Assessment of Needs (OCAN). Qualifications Post-secondary degree/diploma in Social Services or a related field. Minimum 3 years of full-time experience in direct service delivery to adults with psychiatric disabilities. Knowledge of Housing First Model of Practice, Recovery Principles and Trauma and Violence-Informed Care, and the Strengths-Based Model.



Experience working with diverse communities and familiarity with homeless outreach initiatives and the shelter system. Ability to work both independently and collaboratively within a multidisciplinary team. Strong communication, listening, and interpersonal skills. Demonstrated commitment to anti-racism and a non-homophobic approach in service delivery. A valid Ontario driver’s license, access to a vehicle, and appropriate insurance. Benefits and Working Style Why Choose CMHA Toronto? If you care about mental illness and mental health and you have the right skills, CMHA Toronto may be the place for you. We have a positive and fair workplace culture with opportunities for learning and advancement. We are strong believers in wellness and work-life balance. Our perks include: HOOPP: Health Care of Ontario Pension Plan – a predictable, secure monthly income upon retirement. Comprehensive Benefits Package: health, dental, vision and paramedical coverage. Disability Protection: short-term and long-term disability programs and life insurance to protect your income in case of illness or injury. Work-life balance and flexibility: ensuring you have time for what matters. Professional Development: annual funding for career learning and advancement. Opportunities to work with like-minded, passionate individuals to make an impact on mental health service delivery. Build genuine, authentic connections with colleagues and clients to make a meaningful difference. CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a no-blame, accountable environment. We are an equal opportunity employer and encourage equity-seeking candidates to apply, especially those who identify as Black, Indigenous, people of color, people with disabilities, 2SLGBTQ+ or women. Applicants may request accommodation at any stage of the interview process. To be eligible for this role, candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination. Important Disclosure: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. This posting is for an existing vacancy. CMHA Toronto thanks all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr

📌 Case Manager - C$54,943 - C$60,203 A Year (Toronto)
🏢 Canadian Mental Health Association
📍 Toronto