Residential Property Manager - 6 Month Contract

Vancouver (On-Site)

$45.00 - $50.00/hour

ABOUT US

At STRIVE Recruitment, we are a passionate team of recruitment professionals who specialize in Accounting, Finance, Operations, Corporate Administration and Technology recruitment. We work closely with our clients to find the best talent and with our candidates to help them build meaningful careers. We pride ourselves on being a trusted recruitment partner who values integrity, professionalism, and delivering exceptional results.

THE CLIENT

Our client is one of Canada’s leading property management and leasing organizations, managing a massive global portfolio of residential, office, retail, and industrial properties. What really stands out about them is their focus on professional growth, mentorship, and creating strong communities for both residents and employees.

They are looking for a Residential Property Manager to cover a 6-month leave, based out of one of their Vancouver properties.

The successful candidate will have 2 properties under their portfolio (high-volume, 600+ doors)

RESPONSIBILITIES

Customer Service:

- Respond to enquiries from existing residents, maintaining excellent resident relations. Address resident concerns when they cannot be satisfied by front-line staff.
- Ensure excellent resident relations, handling and documenting resident requests, complaints and any emergencies in the building which occur during, over and above office hours.
- Oversee annual inspections of suites, meeting with residents before anniversary dates to address concerns and mitigate turnover.
- Assist front-line staff in promoting resident retention and the lease renewal process at the properties, including administration of rent increases and lease renewal programs.
- Implementation of a resident loyalty program to be offered as applicable to residents to incent lease renewals.
- Oversee suite inspections upon resident move-out, monitor resident damage and estimate cost of repairs for the resident’s account chargeback.
- Further ensure resident satisfaction and service delivery through prompt service communication and follow-up (including administration of resident surveys, as required).
- Coordinate resident programs and host resident events, as budgeted.
- Foster a strong customer service culture amongst all staff.
- Promote a strong sense of community.
- Ensure that Google and other Service ratings are at the highest level and are responded to promptly.

Operations:

- Oversee the day-to-day management and operations of the property.
- Supervise, coach and train all site staff, including assistance with performance management if necessary to ensure high standards are maintained in accordance with established policies.
- Staff Development - ensure progress/training plans are in place and reviewed regularly for both hourly and salaried staff. Provide feedback to assist in the development of staff skills on a continuous basis.
- Interact and effectively communicate directly with owner representatives on financial performance, property operations,



staffing and resident relations.
- Responsible for building revenue and expenses, including operating within an approved budget; analyze monthly financial statements, prepare monthly management reports, and submit accruals for year-end financials.
- Prepare annual revenue, expense, and capital budgets.
- Recommend rental policies and procedures for residential suites, including furnished suites, guest suites, laundry facilities, rooftop and other revenues.
- Oversee monthly market surveys and have a thorough understanding of competition and current market conditions.
- Ensure prudent purchasing practices in accordance with company policy and client agreements.
- Monitor collection of rental payments, undertake arrears collection, negotiations, eviction proceedings, maintain liaison with lawyers, collection agencies, etc. to ensure proper collection of accounts receivable.
- Approve or decline resident applications based on background and credit checks. Approves completed lease documents for execution.
- Oversee the lease renewal process, approving renewal amounts within budget parameters, and approval of any non-renewal notices.
- In collaboration with the Technical Services team, makes recommendations and oversees execution of capital projects and preventative maintenance program for plant and equipment; develops and directs implementation of improvements; obtains prices, secures, and monitors maintenance/service contracts to ensure cost-effective operations; conducts inspections of the properties assigned.
- Ensure efficient operation, maintenance and repair of properties including compliance with government regulations, achievement of maintenance/life safety standards and sourcing cost-effective ways to operate.
- Supervise and/or develop appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to, and emergency response procedures are regularly updated.
- Assist with issuing purchase orders and arranging for trades, monitoring quality and responsiveness of trades in adherence to BGO standards and policies.
- Conduct operations within budgeted parameters, seeking Director, Residential Property Management permission in the event of a need to vary from budget.
- Enforce the rules and regulations of the properties.
- Utilize computerized property management system to record transactions, run various operating reports.
- Monitor building maintenance contract performance, ensuring cost-efficient practices are maintained. Provide feedback/recommendations to the Regional Director, Residential Property Management and Maintenance Manager.




- Routinely audit resident files to ensure they are consistent with established policies and procedures.
- Continually review/evaluate the rent grid for each property with the Marketing Department.
- Other related duties as required; such duties may include lifting.

Health & Safety:

- Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act.
- Be familiar with and adhere to the company’s Health and Safety policy.
- Ensure staff wear prescribed Personal Protective Equipment (PPE) when required to do so.
- Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.

Sustainability:

- Embrace and proactively support company culture of environmental sustainability and corporate and social responsibility.
- Promptly respond to and manage environmental hazards.
- Promote and ensure energy- and utility-effective maintenance of the building.
- Consider sustainability when evaluating options for replacement equipment.
- Participate in resident and staff community support events as appropriate.

SKILLS & EXPERIENCE

- Experience: 5+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
- Active Rental Property Management license issued by the Province of British Columbia.
- Education: A College or University education in a business or hospitality field would be considered an asset.
- Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public.
- Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results-oriented, detail-oriented, and accurate.
- Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
- Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi is an asset.
- Availability: Flexibility in hours to ensure availability for the last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-ins and move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours.
- Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident/landlord relations.
- Police/Education Clearance – A criminal verification check and education check are required for employment.

📌 Residential Property Manager (6 month contract) (Vancouver)
🏢 STRIVE Recruitment
📍 Vancouver