Enhance customer satisfaction as a Customer Success Manager. Lead clients through onboarding and renewal phases while leveraging data insights and partnership strategies in a fully remote role.
You will own customer lifecycles and ensure swift activation while employing proactive measures to monitor health signals. Close collaboration with partners and cross-functional teams is essential to maximize customer investment in our services. This role suits an individual eager to grow within an evolving Customer Success discipline.
Key Responsibilities:
• Drive customer engagement across lifecycle stages
• Monitor and mitigate risks based on health metrics
• Collaborate with partners for shared success




• Support onboarding and training initiatives
• Guide customers in maximizing their investment
Requirements:
• 2+ years’ experience in related Customer Success roles
• Robust ability to convey complex ideas clearly
• Familiarity with customer usage metrics
• Multi-priority management across a customer portfolio
• Advanced proficiency in Excel and analytics tools
Empower customer journeys through effective management and insightful analysis, contributing to overall satisfaction and growth.
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📌 SaaS Customer Success Manager Role (Quebec City)
🏢 Velixo
📍 Quebec City