Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Be the Voice of Confidence – Guide Customers Through a 5‑Star Service Experience!

We’re looking for a customer‑focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check‑in to pick‑up.

Location: 2100 Kingsway Dr, Sudbury ON (Mitsubishi)

Compensation: $60,000–$75,000 per year

What You Will Be Doing:

Ascertain auto services by listening to customer’s description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules

Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develop estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

Maintain accurate records by recording problems and corrective actions planned





Update job knowledge by participating in educational opportunities; reading manufacturers’ publications

Other duties as assigned

What You Bring to the Table:

Excellent customer service skills

Minimum 1–2 years in a customer service role

Auto experience considered an asset

Valid G Driver’s License

Able to work flexible hours within our business hours including Saturdays

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian

40+ State‑of‑the‑art facilities including a "Google‑like" call centre and an 80,000 sq. ft. centralized service "Hub"

A fun, fast‑paced, and high‑energy work workplace with exciting initiatives and rewarding perks.

Personalized coaching, mentoring, and training focused on both individual growth and team success.

Empowering you to grow with meaningful career path planning and advancement opportunities.

Health & wellness benefit enrollment opportunities

Employee referral bonus opportunities

Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.

Perkopolis Enrollment

On‑site Parking

Accommodations
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier‑free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, (phone hidden) or [email protected]

This posting reflects a current and active opening.

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📌 Service Advisor - Sudbury Mitsubishi (Ontario)
🏢 The 401 Group
📍 Ontario