Role Overview

The IT Problem Coordinator will work closely with cross-functional IT teams, service providers, and business stakeholders to minimize the impact of IT problems and prevent future incidents. The ideal candidate will have a minimum of 5 years of experience in IT Problem Management or related field.

What You Will Do

Assist the Problem Manager with investigations and actions, implement and participate in continuous improvements of the governance and processes around problem management, and coordinate technical and service Subject Matter Experts (SMEs).

Why It Might Be a Fit

You will thrive in this role if you have strong knowledge of ITIL framework, solid understanding of IT infrastructure, and excellent communication skills in both French and English (spoken and written).

Requirements
Minimum 5 years of experience in IT Problem Management, IT Support, or IT Operations
Strong knowledge of ITIL framework (ITIL certification is a plus)
Solid understanding of IT infrastructure,



including servers, networking, and database technologies
Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar
Robust analytical and problem-solving skills with a proactive approach to issue resolution
Excellent communication skills in both French and English (spoken and written)
Ability to work in a collaborative, rapid-paced environment and manage multiple priorities
Experience coordinating with external vendors and managed service providers

Perks
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRPFlexible work schedule
Summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

📌 It Problem Coordinator Montreal
🏢 BRP
📍 Montreal