TITLE : Shelter Overnight Team Lead

LOCATION : 637 Main Street

DEPARTMENT : Drop In & Shelter

REPORTS TO : Manager, Shelter

DIRECT REPORTS : Support Workers

STATUS : Full-time, Permanent

HOURS OF WORK : Nights (23:30 to 08:00)

WORK DAY : Weekdays and Weekends

WAGE RANGE : $23.79 - $26.26

About the Company
Main Street Project (MSP) is a community health centre dedicated to addressing social determinants of health, including addiction, physical and mental health issues, and homelessness. MSP employs housing‑first and harm‑reduction principles to provide a safe, respectful, and accessible place for individuals experiencing homelessness or at risk of it. Since 1972, MSP has offered emergency shelter, nutrition services, drug and alcohol withdrawal management, health advocacy, case management, housing support, food bank services, and a mobile outreach program.

Position Summary
MSP operates a 120‑bed low‑barrier emergency shelter that is open 365 days a year with a harm‑reduction focus. The shelter operates on a first‑come, first‑served basis and does not require abstinence or sobriety as a condition of service. The Shelter Overnight Team Lead guides, monitors, and leads shelter staff while on shift, motivating teammates, facilitating positive communication, and acting as the initial problem solver for on‑shift concerns.

Key Responsibilities
Leadership Responsibilities

Create an inspiring team environment with an open communication culture

Ensure new staff are successfully onboarded and trained

Listen to team members’ feedback, resolve issues or conflicts, or elevate to management as needed

Monitor on‑shift performance and attendance, identify training needs, and provide coaching to staff; report updates to the shelter leadership team

Show ongoing staff appreciation for excellent performance

Monitor break times for the shelter team

Lead shift change to ensure appropriate staff coverage, role assignment, and passing of key information

Provide on‑site leadership during incidents

Provide direct supervision and day‑to‑day oversight to shelter support workers on‑shift, including:

Review the Housing Focused Resource Guide binder each shift to determine items to file or reprint

Reconcile inconsistencies between paper tracking and excel sheets; coach staff on proper documentation

Ensure HIFIS entries are accurate and up to date

Review applications for accuracy and completion, and ensure they are filed appropriately

Ensure appropriate RL6s are completed

Ensure the Whiteboard and ToC documentation are accurate





Lead shelter restriction discussions according to the restriction policy

Ensure departmental and interdepartmental radio checks are performed at shift change

Pick up and file mail each weekday, monitoring for return‑to‑sender items and misfiles

Shelter Responsibilities

Provide support and resources to community members without judgement

Assist community members in planning, problem‑solving, and addressing immediate needs

Assist in participant‑centred care plans

Provide individual support as required for case management

Uphold community member rights and the shelter code of conduct

Ensure community members understand program processes and expectations

Respond to emergency situations, assessing, intervening, and documenting critical incidents per MSP policies and protocols

Monitor physical safety, ensuring medical attention is received when needed

Provide internal and external resource referrals and advocate for community members to access services

Assist with information filing, application submission, and community member intake per MSP protocols

Maintain accurate electronic and physical records per MSP policies and protocols

Submit agency‑required statistics accurately and on time

Maintain cleanliness of the program area per established duties

Communicate and collaborate with external partner agencies professionally

Manage community member intake per MSP policies and protocols

Prepare and distribute food in accordance with food handling guidelines

Provide clothing, hygiene, and harm supplies per MSP values

Monitor and restock program supplies

Oversee and facilitate laundry services

Respond and de‑escalate potentially aggressive situations per policy, procedures, and training

Support community members in diversion from shelter

Maintain confidentiality per MSP policy and legislation

Remain updated on MSP policies, internal communications, safety protocols, and the collective bargaining agreement

Qualifications

Experience working in human services, preferably with adults experiencing homelessness, mental health, and substance use issues

Documented team‑lead or supervisory experience

In‑depth knowledge of performance metrics

Computer proficiency, especially Microsoft Suite, HIFIS, and RL6

Excellent de‑escalation,



conflict resolution, and leadership skills

Organizational and time‑management skills

Excellent interpersonal, oral, and written communication skills

Strong decision‑making ability and adaptability to emerging situations

Proactive approach to ensuring smooth team operations and effective collaboration

Ability to work with a community‑member‑centred care philosophy

Capability to apply Harm Reduction, Trauma‑Informed Care, Anti‑Oppressive, and Housing‑First principles daily

Knowledge of Indigenous culture

Understanding and application of TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP

Awareness of poverty’s effects and health determinants

Experience with culturally diverse populations

Capacity to work with individuals presenting challenging behaviours or crisis situations

Skill to assess crisis and act in crisis situations

Condition of Employment

Meet physical demands, including prolonged standing, lifting up to 50 lbs, and cleaning duties involving bending, reaching, and crouching

Exposure to biohazards such as blood, bodily fluids, and syringes

Ability to work with individuals using substances and/or experiencing mental health issues

Capability to provide support in high‑intensity incidents, including medical emergencies and aggressive individuals

Comfortable working in an environment where Indigenous ceremonies and practices are actively occurring, including smudging

Obtain a satisfactory Criminal Record Check with a Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check

Values & Competencies
Ability to embody Main Street Project’s Core Values:

Reducing Harm

Truth & Reconciliation

Anti‑Oppression

Trauma‑Informed

Key Competencies:

Collaboration

Problem Solving

Crisis Management

Decision Making

Verbal Communication

Service Excellence

Accountability

What Main Street Project Offers

Competitive wages within the nonprofit sector

Health & Dental Benefits

Pension Plan

Career development Opportunities

Paid Sick and Family days

Shift Premiums

Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that reflects the community it serves. Preference will be given to Indigenous people and those who reflect the population served. Applicants are encouraged to self‑declare in their cover letter how they meet the qualifications.

We thank all applicants. Only those selected for an interview will be contacted.

#J-18808-Ljbffr

📌 Shelter Overnight Team Lead (Full-time, Permanent) (Manitoba)
🏢 Kaizen Lab
📍 Manitoba