Job Title
Manager, Retail Operations (Mat Leave Coverage)

Reporting To
VP, Marketing & Communications

Purpose
Inspire a support community through the power of cool, innovative brand products that attract attention and build brand awareness

Overview
BC Parks Foundation is the officialcharitable partnerand conservation financing mechanism to British Columbia’s world-class system of parks and indigenous protection. Our role is to build a diverse and active community of support. Our mission is to create the greatest system of parks and indigenous protected areas in the world.We value spark, greatness, respect and reciprocity.

We Are

A charitable, purpose-driven organization passionate about enjoying and protecting nature in British Columbia

People who value spark, respect with caring, reciprocity, and greatness

A warm, positive, hard-working team who operate in a spirit of gratitude and celebration

Connected to a wide variety of community groups, First Nations, businesses, governments and other partners that we work with regularly

You Are

Able to exercise strong operational judgement and follow through

Comfortable managing budgets, schedules, and logistics

Experienced with leading teams in customer facing environments

A clear communicator with sound problem solving skills

Detail oriented with the ability to manage multiple priorities

Role Summary
The Manager, Retail Operations leads the day-to-day operation and performance of the Foundation’s retail environments, including permanent locations, pop up activations, and community events. This role is responsible for staffing, systems, financial performance, and operational planning, with a focus on reliable execution and sustainable growth.

Responsibilities
Retail and E-Commerce Operations





Oversee retail operations across all Foundation locations, including permanent sites, pop ups, online and community events

Manage staffing, scheduling, inventory, finance, point of sale systems, and on-site logistics

Ensure retail and event environments meet operational, safety, accessibility, and brand standards

Lead operational planning and execution for new retail or experiential space launches

Partner with marketing and creative and marketing teams to align retail and event execution with campaign goals

Track performance across retail, e-commerce, pop ups, and events, applying insights to improve future execution

Develop and maintain repeatable operational playbooks for retail locations and temporary activations

Team Leadership and Management

Build, lead, and manage retail operations staff across locations and events

Hire, train, schedule, and manage performance with clear expectations and accountability

Support staff development through coaching, feedback, and performance management

Financial and Operational Planning

Manage retail budgets, forecasts, and performance targets

Manage inventory levels, coordinating with the Finance team to maintain accurate stock records and appropriate insurance coverage

Monitor sales, margins, and labour costs

Identify operational efficiencies and revenue opportunities

Prepare transparent performance metrics reporting





Support special projects as required to advance the Foundation’s priorities and overall mission

Partnerships and Vendor Management

Manage relationships with vendors, suppliers, and service partners

Coordinate ordering, delivery schedules, and inventory planning

Ensure vendor performance meets quality, timing, and cost standards

Support planning and feasibility for new retail locations and experiential spaces

Collaborate on sponsored activations, partnerships, and community events

Track visitor and customer feedback to inform operational improvements

Qualifications and Experience

3-5 years experience in retail, merchandising operations, or site management

Post-secondary education in business, retail management, hospitality, or a relevant field or combination of experience and education

Experience leading teams and managing performance

Financial literacy and budget management experience

Experience with point-of-sale systems, inventory management, and reporting

Experience supporting pop ups, events, or temporary retail environments

Commitment to Equity
BC Parks Foundation is committed to a diverse and inclusive workforce

Preference may be given to qualified Indigenous candidates or those from or with experience of other diverse cultures (this includes learning and/or applying information and practices of your culture or that of another culture)

Those identifying as being part of groups which are underrepresented or facing barriers to the labour market are encouraged to apply

Work Environment

This is a full-time position for the period September 1, 2026 - September 30, 2027

The position will work a hybrid schedule from the Foundation’s Vancouver office

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📌 Manager, Retail Operations (Mat Leave Coverage) (British Columbia)
🏢 B.C. Parks Foundation
📍 British Columbia