Employment Counsellor
Polycultural Immigrant & Community Services
Toronto Metro area
Scarborough, ON

closed 2 days ago (Mon, 20 Jul)
full time • $26.98/hour

This is a bargaining unit position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

Scope
We are seeking a highly motivated and adaptable Employment Counsellor to join our dynamic team. The employment counsellor role operates in a high-volume, high-demand environment, requiring exceptional organizational skills, the ability to prioritize effectively, and a proactive approach to problem-solving.

The Employment Counsellor is responsible for providing employment-related supports to clients in the Engage, Explore, Progress, Start and Succeed stages of the Integrated Employment Services program. Responsibilities include generating referrals for unemployed, newcomers, youth, OW recipients, conducting common assessment and employment action plan development with the clients, facilitating workshops to help clients develop employment-related skills, arrange skills training, and conduct regular follow-ups and coaching sessions with clients.

In-person services must be delivered at our Eglinton Avenue East/Midland Avenue, Scarborough office locations. Hours are 8:30 am to 4:00 pm Monday through Friday, excluding statutory holidays.

Responsibilities

Provide full range of employment-related services to eligible job seekers

Conduct outreach to achieve client volume targets for each client stream and inclusion groups

Deliver intake, common assessment, and collaborative development of individualized employment action plan, which captures activities, goals,



and pre‑employment services required to progress the client towards employment

Offer guidance in trade certification or qualified licensing, assistance with job search techniques, and process

Provide comprehensive information on labour market, regulated professions, and job search

Organize and facilitate workshops on employment‑related topics

Conduct regular contact appointments with each client with a focus on improving the client’s job readiness for current labour market opportunities and progressing them towards their employment goals

Support each client to secure and maintain employment by providing support to transition into employment and manage barriers

Assist clients with succeeding in work, career development, and crisis response

Deliver retention services, including monitoring checkpoints and ongoing support to achieve the next employment milestone

Maintain and expand client’s base through community penetration and itinerate functions, which includes off‑site visits, developing outreach materials, and promoting community networks

Maintain strong working relations with agency programs and partner agencies

Maintain accurate records of clients assisted and services provided

Effectively track and provide accurate reporting for manager

Organize and update regularly employment‑related materials and tools for easy access

Performs other duties as assigned

Communications
Using a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Initiative




Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.

Service
Demonstrates strong commitment to meeting the needs of co‑workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

Degree or diploma in Employment Counseling, Psychology, or Education, and at least three (3) years experience in employment counseling or a combination of experience and education that fulfills the requirements

Knowledge of labour market, employment assessment, job search techniques and process, trade certification, and professional licensing pathways

Demonstrated strong employment counseling skills

Strong organizational skills to manage large caseload, data, and reporting

Knowledge of immigration and refugee services and of the ethno‑specific programs and services within the GTA

Familiarity with issues facing newcomers in Canadian urban setting and systemic barriers facing integration in education, social, cultural, and economic aspects of Canadian life

Excellent interpersonal, cross‑cultural, written, and verbal communication skills

Experience in outreach, community development, and marketing of programs and services

Ability to work flexible schedules on an as needed basis

Reliable transportation, valid driver’s license

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Benefits
Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP).

If you are passionate about making a difference in the lives of newcomers and diverse communities, we invite you to apply today and be part of our dedicated team at Polycultural Immigrant & Community Services!

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

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📌 Employment Counsellor (Manitoba)
🏢 Workinnonprofits
📍 Manitoba